OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
147 ratings and 121 comments received in the last 90 days.
18 May 2026
Mostly a straightforward process. Charlotte was excellent 'on the ground' . Mini Finance were less helpful which took the shine off things a little. We got there in the end.
16 May 2026
Cameron was fantastic throughout the entire process, the communication and explanation from him throughout the duration was amazing and really appreciated.
14 May 2026
Informative and friendly. Clear answers.
13 May 2026
Engaging sales team, straight forward process
05 May 2026
Polite and friendly reception, stylish showroom, love the old 320 bmw in the showroom too.
04 May 2026
Product met requirements, the welcome into the Dealership was excellent and the personal service offered me met all of our expectations
04 May 2026
The Sales staff at Vertu Exeter could not have been more helpful with the entire Sales process. A demo vehicle was provided and Charlotte Barlow was particularly helpful accommodating all our information requests.
02 May 2026
Charlotte was very pleasant, extremely helpful and knowledgeable, she was also very patient and not at all pushy. It was a pleasure to have such a friendly salesperson
02 May 2026
Cameron Fahy was our main contact throughout the purchase, and we were totally impressed with his professionalism.
20 May 2026
Car booked into call in service which was £0. Good to know Mini private this regular service check.
20 May 2026
Thy listened to me about all the issues I'd had. They corrected things which needed to be done aand were very pleasant to del with
13 May 2026
Confusion between the service desk staff about our car so I had an unnecessary trip into Exeter when the car was not ready to pickup
12 May 2026
I was asked to bring the car in for 9.30am and that it would be seen within four hours. When I returned four hours later, the car had not moved from where I had left it. I had left the keys in a locker having registered the car into the machine.
12 May 2026
I got the impression you were treating the visit as a sales opportunity.
12 May 2026
All ok
11 May 2026
I had a tyre replaced which took all afternoon.
08 May 2026
Excellent customer service from start to finish. Charlotte was just so incredibly helpful and nothing was too much for her. Whenever she was with other customers Chris and the team were there for myself and husband. Mini in Exeter are so fab.
08 May 2026
Nice car - takes a bit of getting to know !
06 May 2026
Everything was completed as anticipated
FIND Vertu Exeter.
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
20 May 2026
We were initially nervous as were looking for a car through the motability scheme and thought we might be treated differently however we had the process explained clearly to us and our little boy was made to feel really special when we collected.