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OUR CUSTOMER REVIEWS.
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
195 ratings and 156 comments received in the last 90 days.
04 August 2026
Was treated with a lot of care and respect, no hard sell, answered every question with confidence and knowledge
04 August 2026
Very helpful and knowledgeable sales team
02 August 2026
Charlotte was efficient, professional and knowledgable. She kept me informed of the process. The handover was thorough and very helpful in setting up the new car ready for me to drive away.
01 August 2026
Excellent service throughout
31 July 2026
Mini Exeter really looked after me and made me feel like this was such a special moment in my life. I couldn't be happier and proud of my new car!
28 July 2026
We've bought 2Minis from Saleswoman Charlotte & would recommend her!
24 July 2026
Excellent sales service - beautiful mini
24 July 2026
Friendly, helpful staff throughout the entire dealership. Nothing was too much trouble.
21 July 2026
Very helpful sales team. Cameron especially. Always clear and helpful. Even tried to help me put some very awkward seat covers on!
21 July 2026
Very nice and helpful
19 July 2026
Was easy and was given drinks always and made comfortable and Charlotte always had time to chat through things
18 July 2026
Charlotte went above and beyond. She's a wonderful girl. Explained everything. I had her full attention.
18 July 2026
At Vertu Exeter the staff & service was efficient, helpful and friendly from order to handover. I felt listened to and my needs met.
05 July 2026
Very helpful and knowledgeable before,during and after sales.
01 July 2026
The sales team, particularly Charlotte and Jermaine, were most helpful and pleasant to deal with.
30 June 2026
Charlotte and Jermaine were fantastic from start to finish. They both provided excellent service and never failed to help with any questions and got everything sorted for me so quickly. I could not fault my experience.
30 June 2026
Nowadays a new car purchase seems to be a paperless experience which some older purchasers don't feel comfortable with. Vertu Motors/Mini should take note of this and offer an alternative.
28 June 2026
Really helpful, friendly staff
26 June 2026
Very friendly and professional.
22 June 2026
The whole process went very smoothly and Charlotte was very good and helpful the only downside was vertu does not allow you to telephone the dealership direct you have to go through a call centre 300 miles away
18 June 2026
Cameron was patient and helpful
18 June 2026
We were give all the information we needed and kept up to date throughout.
16 June 2026
Friendly, attentive service from Charlotte. Kept up to date with order process. Delivery was handled well. Nothing to complain about.
12 June 2026
Great service from Charlotte at Mini Exeter!
05 June 2026
Friendly, informative service
04 June 2026
Friendly, knowledgeable and responsive sales personnel. Very efficient service. Prompt responses and I was kept well informed of progress.
03 June 2026
Charlotte Barlow made the whole experience very pleasuable and easy as she did with the purchase of my previous Mini.
02 June 2026
Charlotte was extremely helpful,patient and knowledgable throughout the whole process. She was very thorough and anticipated my needs without me needing to explain them and did so in a friendly helpful manner.
31 May 2026
Amazing service from Charlotte. Lovely new mini
31 May 2026
Very easy to get hold of and kept me you to date with order of my car.
28 May 2026
The overall experience great from start to finish.
28 May 2026
My second mini, super service
25 May 2026
Very helpful knowledgeable staff who took their time to explain everything clearly when I picked up my mini.
25 May 2026
Charlotte is a great saleswoman
24 May 2026
Cameron was excellent from our initial phone call and then arranging a meeting advising on financial matters and regarding the availability of our selected mini type.
23 May 2026
No pushy sales. Let me do my way
22 May 2026
Our main sales person ( Charlotte) was welcoming, knowledgeable and completely on the ball . Tha car arrived earlier than expected and everything with it seems to be as ordered.
20 May 2026
We were initially nervous as were looking for a car through the motability scheme and thought we might be treated differently however we had the process explained clearly to us and our little boy was made to feel really special when we collected.
12 August 2026
The information and service I get is very good.
11 August 2026
Friendly, helpful staff and a nice, relaxing environment
11 August 2026
Kelly was very efficient and friendly and made sure my car was ready early for me and whole process straightforward Also the lady on reception helped with the self sevice check in which was great
10 August 2026
Kallum was very helpful and no problem with him. However I was overcharged by £100. I have emailed the garage twice and it has not been resolved yet.
10 August 2026
Kallum was fantastic, very professional & polite. Excellent service
10 August 2026
It took three times to get my car serviced and the third time Kelly and Sean were absolutely brilliant as was Charlie who managed to secure an electric MINI as a loan car. Four stars not five because it shouldn't have needed three gos is it goes
10 August 2026
It was a good experience. I didn't feel rushed or pushed into buying at all . No hard selling from Charlotte . You need a few more Charlottes in your company .
10 August 2026
Very efficient and polite.
09 August 2026
It would have been 5 *but the MOT and brake fluid change was estimated to take two hours. On the day it took four hours. It mattered as I was waiting in reception for it.
09 August 2026
Horns failed so rang roadside assistance as app said driving the car illegal. The call handler was reluctant but eventually a guy arrived, couldn't fix it and so made a 'referral appointment' which would get priority. It didn't, not expected either
09 August 2026
Great service from the team
09 August 2026
delay taking my car in to service so wasn't ready by the end of day. needed some extra work and again delay getting started so wasn't ready to collect the next day. They were very helpful giving me a lift to an appointment, day 3 then to pick up car.
08 August 2026
I was disappointed at the level of customer care, having being forgotten about for 30 mins when I went to pick up my car following a service.
08 August 2026
Excellent service, Jacob was very helpful and considerate. I have a bad back at the moment and wasn't looking forward to a bus ride into town, so to be able to work in one of the pods for a bit was really helpful.
07 August 2026
Friendly staff. Comfortable seating. Coffee machine much appreciated.
06 August 2026
MOT done on the day at short notice
06 August 2026
Very efficient
05 August 2026
Kallum was absolutely amazing, so professional and understanding. A credit to your team!
05 August 2026
Easy drop off and check in. Service completed within expected time window. Car had been valeted and used convenient self check out.
05 August 2026
Even though we had booked a service weeks in advance stating specifically that it was a
05 August 2026
Good communication and update. Car in for 3 days, valet not completed on pickup.
04 August 2026
The person who helped me throughout the day (Kallum) was extremely helpful and friendly.
02 August 2026
Everything done that was expected
01 August 2026
Excellent customer service and adjusted well to help me
31 July 2026
nothing seemed too much trouble
31 July 2026
Like the option of dropping and picking up from work. Payment plan and the guy who explained what needs doing was helpful. Havent received my copy of mot and service which i still need? The guy said he would email instead of print?.
30 July 2026
My wife and I have had 6 various Minis over a period of years all were purchased and maintained by Westerly and Vertu. The standard of professional and polite attention to our needs over the years has always been exceptional
29 July 2026
Having read the papers, I still don't know if the brake fluid was changed as the 5th year service plan required. This is included in the 5 year service plan I paid for with the car. Was it changed?
29 July 2026
The workshop didn't follow the booking instructions
29 July 2026
Very pleased with work carried out
28 July 2026
All good and I was given a regular update
26 July 2026
Welcome lady was efficient and welcoming. Once someone took ownership of my service/updates was he was helpful.
24 July 2026
Very attentive and personable
24 July 2026
I waited for my Mini healthcheck for 2.5 hours, asked at reception, to be told my keys had been put in the wrong place and the car hadn't been started! I had also asked that my cable be checked as the connector gets hot when charging - no feedback!
23 July 2026
I had to return the car after the service owing to an issue with the red service icon and oil top up messages coming up
22 July 2026
Great service.
22 July 2026
Because happy with the people who are dealing with me , all very helpful and polite
22 July 2026
They have always been very helpful and responded quickly to the problem we had discovered
22 July 2026
Great customer service team at the garage
22 July 2026
The parts were not ordered for my original booking for which i'd taken the day off work and only advised at 3.30pm that day having dropped it off at 08.30, second appointment cancelled by mini so vehicle collected next week but still repairs ran over
21 July 2026
Superb customer service. Everything was really clear. As it was an insurance claim, the staff at Mini Vertu Exeter took care of everything, even sorting the hire car. The damage repair was seamless so I couldn't even tell there had been an issue.
19 July 2026
Front desk good and video report useful. Vehicle returned promptly. Some driver settings altered after system update
18 July 2026
Wonderful engagement from everybody encountered. First class staff in every department.
17 July 2026
Pleasant customer service team. Kept informed of car's progress. Love the complimentary coffee and biscuits! Valet clean top notch.
15 July 2026
Superb environment and well looked after. Jacob was v helpful.
14 July 2026
There is insufficient space to fully give an answer. The only thing I can say is that if it wasnt for your excellent assistant service manager "Tom Martin", I would have marked this section down to "one star"
14 July 2026
Great service all round
14 July 2026
Because
13 July 2026
Professional service. Friendly staff.
11 July 2026
Allen who dealt with me on the day was excellent - he was courteous, professional and kept me informed. And the service and MOT were completed faster than I expected.
11 July 2026
very good service manager but it would be benificial to see the same guy every time Always different staff on service desks
11 July 2026
Richard collected the car as arranged. I was kept informed of the progress of my car throughout the day. The service advisor was polite and helpful. A good experience
10 July 2026
Great experience that went above and beyond my expectation. My contact spent additional time explaining features that I hadn't understood which has enhanced my enjoyment for my mini
10 July 2026
This level of customer service has genuinely changed our opinion of how a dealership should be run across the brand. Vertu Exeter has always been brilliant, and experiences like this are exactly why we continue to return.
10 July 2026
It was booked in for an MOT and summer check while I waited. A lady booked me in at 08.30 but after waiting over 2 hours, on asking for an update I was eventually told it had not been started.
09 July 2026
Great service
09 July 2026
Spot on as always
08 July 2026
Very helpful
08 July 2026
Superb service from start to finish. Friendly , efficient staff who worked hard to get my car ready for my specified time.
07 July 2026
Smooth check-in, no problems, service carried out as explained and payment option offered which was helpful
07 July 2026
Pricing varies Not good service
06 July 2026
Allen looked after the service and works really well. Everything done on time. Pick up and drop off worked well.
04 July 2026
The service I was advised would take between 2-2.5 hours. I delivered the car for service at 19:30. However did not see the car until after 3:30!! I asked as I gave a dog so brought her with me as 2-2.5 hours was acceptable to have her with me!
03 July 2026
The friendly lady I dealt with was excellent
03 July 2026
Very professional!
02 July 2026
Only 4 stars because when I rang to book the service and MOT couldn't get a Saturday appointment,even though I thought I had rang plenty of time before the MOT was due.
02 July 2026
Allen was very friendly and helpful
01 July 2026
It took longer than we had hoped.
01 July 2026
A very reliable service.. as soon as l handed my keys over.Has l was waiting for my car,l was taken to the waiting area and had a coffee.Kelly keeper me up to date on what was happening and when the car will be ready .
30 June 2026
Kallum made the booking at Exeter in a a very professional and empathetic way - he appreciated the health issues at our end and arranged for pick up and delivery .It was refreshing his respect and value on our loyalty to Mini Exeter of over 30years.
29 June 2026
Everyone was so helpful and you feel welcome
29 June 2026
Kept updated by Allen who provided first class friendly service
29 June 2026
Very helpful staff they went out of their way to accommodate our needs.
29 June 2026
Kallum was efficient and very pleasant and professional to deal with
28 June 2026
I had a warm welcome from the front desk and was kept informed by Kelly on the progress of my car and any issues where quickly resolved A nice touch was the bus ticket to get me into Exeter
27 June 2026
I am very happy
27 June 2026
I was kept waiting for my appointment by around 15 minutes , then after I was told the car was ready for me I paid and then went to my car and found they hadn't valet it after they asked me if I wanted it done shame as I was kept waiting again for 15
27 June 2026
No problems accounted
27 June 2026
The service, calls and front line staff efficiency was wonderful friendly and informative - would have got five stars but I was expecting Michelin branded tyres from the email received and got Goodyear without being told / asked .
25 June 2026
All went well and the service was good. Sean at Exeter was great at helping us out.
24 June 2026
Efficient and I was kept informed.
22 June 2026
The service was excellent, but I did not receive the MoT certificate with the paperwork. I have contacted the service department and asked if they will send me the MoT certificate which they agreed to arrange. However I'm still waiting for it.
22 June 2026
Everything carried out to my satisfaction
22 June 2026
Great communication & customer care .
22 June 2026
I went in for a brake fluid change and quoted £240 after a challenge as VW would do for £85 I got down to £110. After vehicle technician completed work and health check I was scare mongered into struts brakes quote that was £4000.
21 June 2026
All went as discussed and planned.
21 June 2026
They did exactly what they said they would within the time. Courteous and a good experience
20 June 2026
I booked my car in for its annual service as it is due in June. I confirmed this online and verbally twice. Came to collect the car and I'm not convinced any service was done. I was given a bill for a large amount of diagnostics-NOT an annual service
19 June 2026
I received a very informative video of my car and the chap went through all the difference aspects of my car to show me that all was good.. apart from a small area underneath which has been slightly damaged , which I would like sorted soon.
17 June 2026
Courteous welcome at reception, very comfortable waiting area with refreshments offered.
17 June 2026
Every one was most helpful and Charlotte who dealt with the sale could not do enough to help the deal run smoothly. She is a lovely person and a credit to the sales team.
16 June 2026
Easy to park and collect my car. The waiting area was comfortable and welcoming. My car was fixed, however it would have been great to understand what had caused the issues.
15 June 2026
Everyone was really friendly and helpful
14 June 2026
Seamless process with collection and delivery
13 June 2026
I arrived just before 08.30 for a 08.30 summer check up and car clean. I was told it would take 90-120 mins. Three hours later i was still waiting.
13 June 2026
The car was collected from my home and delivered back to me afterwards. I was sent a video of some of the MOT work which was interesting. My car was washed and vacuumed before being returned to me. Very good service.
12 June 2026
Was kept hanging for a long time with little/no information
11 June 2026
Excellent customer service.
10 June 2026
Easy booking & good service
10 June 2026
Comfortable environment. Welcomed on arrival. Car serviced efficiently and within time promised.
10 June 2026
My husband waited with my motorbility mini during service. On booking we were told this could be 2-3 hours. Bearing in mind we had to travel from Brixham as our local dealership had closed. He actually waited 3-4 hours . Work not completed.
10 June 2026
Service good
09 June 2026
Prompt service and repair work completed in my specified time.
08 June 2026
Advised didn't need all the work & kept informed throughout
08 June 2026
Courteous, prompt and efficient
06 June 2026
Until I made it quite clear that I was not happy about the situation I found, I was dismissed out of hand.
05 June 2026
Because I always get very good service from the staff
05 June 2026
All went smoothly thanks
02 June 2026
I have provided feedback to vertu direct however the work was not done to a safe standard and when it was returned for correcting, no apology or explanation given and still none since. Very very dissatisfied and disappointed sadly as I love myMINI
01 June 2026
Excellent service
26 May 2026
BMW Assist recovered us to BMW Exeter after hitting a pothole. The service (Kallum) was first class, he kept us informed throughout the waiting period and enabled us to continue our journey
24 May 2026
it seemed very expensive for a 2 hour minor 2 year service.
24 May 2026
Brilliant reaction to my request to bring my appointment forward to 8.30.( freezer breakdown at my home ) Also finishing the work on my car by noon.
21 May 2026
Always reliable
21 May 2026
Communication from start to finish with my sales rep was exceptional and made the whole process very enjoyable. Thank you Charlotte who was also super passionate about the product, there was nothing she did not know.
20 May 2026
Thy listened to me about all the issues I'd had. They corrected things which needed to be done aand were very pleasant to del with
20 May 2026
Car booked into call in service which was £0. Good to know Mini private this regular service check.
FIND Vertu Exeter.
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
06 August 2026
Mix up over finance on collection