OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
133 ratings and 100 comments received in the last 90 days.
29 March 2026
5 stars, very happy
26 March 2026
Great sales guys
25 March 2026
We were informed that a central system issue meant that as we ordered in Q4 2025 but taking in delivery in Q1 2026 the contribution from the dealership was not pulling across. This resulted in the collection being delayed by a week.
24 March 2026
The whole process of buying a new Mini was made very simple and enjoyable
24 March 2026
5 * service from Charlotte B.
24 March 2026
With our nearest centre being Exeter, we had to travel more than an hour and were made to feel valued from the outset. My journey started back at the end of 2025 and Charlotte Barlow dealt with all my questions in a very professional manner.
24 March 2026
Great service from Charlotte Barlow and her manager Gary - No pressure to buy Great trade in price Totally professional could not be happier!
24 March 2026
Charlotte Barlow at Vertu Exeter is very knowledgeable and enthusiastic about MINI. She is a joy to deal with, she helped me choose the right MONI for me and i am thrilled sith the whole experience.
23 March 2026
Excellent service from Richard.
31 March 2026
Amazing customer service
30 March 2026
Excellent service and communication. Keira went the extra mile by bringing the car to front doors as we have young children and shopping to load into car.
30 March 2026
MOT took 3 hours whereas when I booked I was advised 2 hours
30 March 2026
No confirmation of service booking date /request for courtesy car. Wasn't informed that a cost would be incurred for said car is this a new policy ? No prior communication re cost Never paid for one in the past!
29 March 2026
Excellent service as usual. Unfortunately the call to say additional work required came late in the day.
28 March 2026
i was very happy with the service that i got
28 March 2026
I have been told by 2 members of your staff. I will be contacted with an update and have heard nothing in over a week!
26 March 2026
Very satisfied. The vehicle required a petrol tank sensor to be delivered and a spare vehicle was provided to get me back home.
25 March 2026
First time user of Vertu Exeter, was very impressed with how issue was handled and accommodation of my circumstances
24 March 2026
Staff friendly, informative, kept to agreed times.
FIND Vertu Exeter.
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
30 March 2026
Fantastic! Very enthusiastic and friendly staff, thank you Cameron and Chris. Dropped one star simply because there was some pressure to collect the car before the end of March when this was planned for April and it was somewhat inconvenient.