OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
137 ratings and 87 comments received in the last 90 days.
26 May 2025
As above Charlotte Barlow made the whole experience a 5* one . Before I took early retirement I was a sales director for a property developer. If I was still working I would definitely poach her & get her to work for me . Her enthusiasm is contagious
17 May 2025
Luke Dampier-Bennett, sold me my Mini, Charlotte Barlow, did the handover and Neil Pritchard was there to wish me well when I collected my new Mini, all were exemplary with the process from start to finish, all done with integrity and professionalism
11 May 2025
Very professional sales person,( Richard Tyson) who answered all questions , from the first meeting too the handover of our Countryman.
11 May 2025
Charlotte was fantastic, highly informative and helpful.
06 May 2025
Excellent support from the staff, who are friendly, knowledgeable and make every effort to ensure the purchasing experience is stress free.
03 May 2025
Everyone was very helpful and friendly
02 May 2025
Kept updated Notified when arrived and when I could drive away in my purchase Everything done for you
01 May 2025
Considering I couldn't get to Barnstaple it was the customer service that sold this car. I think 3 times I was able to test drive the car putting himself out at weekend etc. could not have asked for more
30 April 2025
Good communications
08 June 2025
As above. The staff are very helpful and apologetic however they should not have to be put in this position.
08 June 2025
Faultless service
08 June 2025
Very satisfied
08 June 2025
See above
05 June 2025
Hard to answer...car was damaged while in workshop, however staff worked very hard to put things right and compensate.
05 June 2025
Friendly and knowledgable
01 June 2025
As above
31 May 2025
The car was serviced efficiently and the staff were very helpful.
28 May 2025
Did everything required. Minor cosmetic damage to headlight trim but replacement part was sent to my nearest dealer for collection and issue fully resolved.
28 May 2025
Kept in touch, free valet was welcome
08 June 2025
very good customer care