OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
129 ratings and 97 comments received in the last 90 days.
24 March 2026
Charlotte Barlow at Vertu Exeter is very knowledgeable and enthusiastic about MINI. She is a joy to deal with, she helped me choose the right MONI for me and i am thrilled sith the whole experience.
24 March 2026
The whole process of buying a new Mini was made very simple and enjoyable
24 March 2026
5 * service from Charlotte B.
24 March 2026
With our nearest centre being Exeter, we had to travel more than an hour and were made to feel valued from the outset. My journey started back at the end of 2025 and Charlotte Barlow dealt with all my questions in a very professional manner.
24 March 2026
Great service from Charlotte Barlow and her manager Gary - No pressure to buy Great trade in price Totally professional could not be happier!
23 March 2026
Excellent service from Richard.
23 March 2026
Firendly, no pressure, not trying to upsale all the time or pushing finance schemes. Good part exchange price very fare in the process. Charlotte the sales person worked hard for me as well as mini.
16 March 2026
Chrys is a great ambassador for the brand. From test drive to delivery, he was knowledgeable, friendly & professional; his comms were efficient and most importantly, he wasn't pushy! Cameron was i/c the handover which went very smoothly.
11 March 2026
Charlotte was lovely, very helpful and easy to engage with. She put me at ease and seemed genuinely excited for me and my wife during the process. I was glad to receive a recommendation from a friend about her.
25 March 2026
First time user of Vertu Exeter, was very impressed with how issue was handled and accommodation of my circumstances
24 March 2026
Staff friendly, informative, kept to agreed times.
23 March 2026
Harry Ward, Operational Degree apprentice saw me through the whole process, very efficient and helpful man.
21 March 2026
Friendly staff. My mini was serviced and MOT'd quickly which was shown on the video that was sent to me.
20 March 2026
Good/friendly/prompt service, kept informed regularly, tea/coffee/water available
19 March 2026
Have been trying to contact for a month now to discuss recent service and work advised. No one had replied to emails and no phone calls returned.
17 March 2026
Great service .. Everyone so friendly and helpful .. Extremely happy mini driver ??
16 March 2026
I paid for my car to be cleaned it looked like it had been given a wipe over with a cloth and I paid for two new wheel no way do the wheels look new won't be coming to you again!!
15 March 2026
The work was performed efficiently.
15 March 2026
Keira was very efficient and charming. When we phoned to book the MOT we were not advised it was due for a service.
FIND Vertu Exeter.
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
25 March 2026
We were informed that a central system issue meant that as we ordered in Q4 2025 but taking in delivery in Q1 2026 the contribution from the dealership was not pulling across. This resulted in the collection being delayed by a week.