About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

155 ratings and 127 comments received in the last 90 days.

12 June 2026

Great service from Charlotte at Mini Exeter!

05 June 2026

Friendly, informative service

04 June 2026

Friendly, knowledgeable and responsive sales personnel. Very efficient service. Prompt responses and I was kept well informed of progress.

03 June 2026

Charlotte Barlow made the whole experience very pleasuable and easy as she did with the purchase of my previous Mini.

02 June 2026

Charlotte was extremely helpful,patient and knowledgable throughout the whole process. She was very thorough and anticipated my needs without me needing to explain them and did so in a friendly helpful manner.

31 May 2026

Very easy to get hold of and kept me you to date with order of my car.

31 May 2026

Amazing service from Charlotte. Lovely new mini

28 May 2026

My second mini, super service

28 May 2026

The overall experience great from start to finish.

25 May 2026

Very helpful knowledgeable staff who took their time to explain everything clearly when I picked up my mini.

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25 May 2026

Charlotte is a great saleswoman

24 May 2026

Cameron was excellent from our initial phone call and then arranging a meeting advising on financial matters and regarding the availability of our selected mini type.

23 May 2026

No pushy sales. Let me do my way

22 May 2026

Our main sales person ( Charlotte) was welcoming, knowledgeable and completely on the ball . Tha car arrived earlier than expected and everything with it seems to be as ordered.

20 May 2026

We were initially nervous as were looking for a car through the motability scheme and thought we might be treated differently however we had the process explained clearly to us and our little boy was made to feel really special when we collected.

18 May 2026

Mostly a straightforward process. Charlotte was excellent 'on the ground' . Mini Finance were less helpful which took the shine off things a little. We got there in the end.

16 May 2026

Cameron was fantastic throughout the entire process, the communication and explanation from him throughout the duration was amazing and really appreciated.

14 May 2026

Informative and friendly. Clear answers.

13 May 2026

Engaging sales team, straight forward process

05 May 2026

Polite and friendly reception, stylish showroom, love the old 320 bmw in the showroom too.

04 May 2026

Product met requirements, the welcome into the Dealership was excellent and the personal service offered me met all of our expectations

04 May 2026

The Sales staff at Vertu Exeter could not have been more helpful with the entire Sales process. A demo vehicle was provided and Charlotte Barlow was particularly helpful accommodating all our information requests.

02 May 2026

Responsive team. Provided the car to order in the price we needed to keep to.

02 May 2026

Charlotte was very pleasant, extremely helpful and knowledgeable, she was also very patient and not at all pushy. It was a pleasure to have such a friendly salesperson

02 May 2026

Cameron Fahy was our main contact throughout the purchase, and we were totally impressed with his professionalism.

01 May 2026

Very helpful and very informative answered all our questions. So friendly

01 May 2026

Cameron was so helpful and quick to answer any of my (many!) questions. The process has been really quick and everything was explained clearly to me the whole time.

01 May 2026

From the first moment we stepped inside Mini at Exeter we were welcomed so much, I'm a Motobility customer and was treated with the same respect as any other. Charlotte and Chris truly went above and beyond to make this whole process seamless.

30 April 2026

Friendly, helpful staff. Cheerful and efficient and made the experience very enjoyable.

28 April 2026

Great buying experience with an enthusiastic sales team and namely Cameron Fhy who helped us make our purchase - love the Mini experience and had great fun selecting our Mini spec - car was delivered exactly as we wanted - it's a great update ??

27 April 2026

Vertu Exeter were absolutely brilliant & provided a first class service from start to finish. Charlotte was absolutely brilliant & extremely helpful & informative. She is definitely a credit to new Mini sales!

24 April 2026

Firstly I would like to mention the sales person we dealt with, Charlotte Barlow. What an an asset she is to you. She's polite knowledgeable and explains everything without being pushy. A car purchase is not a small thing but she was a great help.

22 April 2026

Process all went very smoothly and I was kept informed. Charlotte provided an excellent level of support.

21 April 2026

Richard was really helpful in keeping me updated and managed my expectations throughout the process.

18 April 2026

i was happy with all aspects of the sales process especially Charlotte in the Exeter branch who helped us from initial enquiry through the sales process and car collection

04 April 2026

Good customer service all round

04 April 2026

Great service and knowledgeable staff

02 April 2026

Quality of staff particularly Chris

02 April 2026

Reliance on Digital Systems which are not easy to navigate / slow to update and do not appear to be monitored.

01 April 2026

Great experience at dealership. Extremely pleased with vehicle.

30 March 2026

Fantastic! Very enthusiastic and friendly staff, thank you Cameron and Chris. Dropped one star simply because there was some pressure to collect the car before the end of March when this was planned for April and it was somewhat inconvenient.

29 March 2026

5 stars, very happy

26 March 2026

Great sales guys

25 March 2026

We were informed that a central system issue meant that as we ordered in Q4 2025 but taking in delivery in Q1 2026 the contribution from the dealership was not pulling across. This resulted in the collection being delayed by a week.

24 March 2026

With our nearest centre being Exeter, we had to travel more than an hour and were made to feel valued from the outset. My journey started back at the end of 2025 and Charlotte Barlow dealt with all my questions in a very professional manner.

24 March 2026

5 * service from Charlotte B.

24 March 2026

Charlotte Barlow at Vertu Exeter is very knowledgeable and enthusiastic about MINI. She is a joy to deal with, she helped me choose the right MONI for me and i am thrilled sith the whole experience.

24 March 2026

Great service from Charlotte Barlow and her manager Gary - No pressure to buy Great trade in price Totally professional could not be happier!

24 March 2026

The whole process of buying a new Mini was made very simple and enjoyable

23 March 2026

Firendly, no pressure, not trying to upsale all the time or pushing finance schemes. Good part exchange price very fare in the process. Charlotte the sales person worked hard for me as well as mini.

23 March 2026

Excellent service from Richard.

14 June 2026

Seamless process with collection and delivery

13 June 2026

The car was collected from my home and delivered back to me afterwards. I was sent a video of some of the MOT work which was interesting. My car was washed and vacuumed before being returned to me. Very good service.

13 June 2026

I arrived just before 08.30 for a 08.30 summer check up and car clean. I was told it would take 90-120 mins. Three hours later i was still waiting.

12 June 2026

Was kept hanging for a long time with little/no information

11 June 2026

Excellent customer service.

10 June 2026

My husband waited with my motorbility mini during service. On booking we were told this could be 2-3 hours. Bearing in mind we had to travel from Brixham as our local dealership had closed. He actually waited 3-4 hours . Work not completed.

10 June 2026

Easy booking & good service

10 June 2026

Service good

10 June 2026

Comfortable environment. Welcomed on arrival. Car serviced efficiently and within time promised.

09 June 2026

Prompt service and repair work completed in my specified time.

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08 June 2026

Courteous, prompt and efficient

08 June 2026

Advised didn't need all the work & kept informed throughout

06 June 2026

Until I made it quite clear that I was not happy about the situation I found, I was dismissed out of hand.

05 June 2026

Because I always get very good service from the staff

05 June 2026

All went smoothly thanks

02 June 2026

I have provided feedback to vertu direct however the work was not done to a safe standard and when it was returned for correcting, no apology or explanation given and still none since. Very very dissatisfied and disappointed sadly as I love myMINI

01 June 2026

Excellent service

26 May 2026

BMW Assist recovered us to BMW Exeter after hitting a pothole. The service (Kallum) was first class, he kept us informed throughout the waiting period and enabled us to continue our journey

24 May 2026

it seemed very expensive for a 2 hour minor 2 year service.

24 May 2026

Brilliant reaction to my request to bring my appointment forward to 8.30.( freezer breakdown at my home ) Also finishing the work on my car by noon.

21 May 2026

Always reliable

21 May 2026

Communication from start to finish with my sales rep was exceptional and made the whole process very enjoyable. Thank you Charlotte who was also super passionate about the product, there was nothing she did not know.

20 May 2026

Car booked into call in service which was £0. Good to know Mini private this regular service check.

20 May 2026

Thy listened to me about all the issues I'd had. They corrected things which needed to be done aand were very pleasant to del with

13 May 2026

Confusion between the service desk staff about our car so I had an unnecessary trip into Exeter when the car was not ready to pickup

12 May 2026

I got the impression you were treating the visit as a sales opportunity.

12 May 2026

I was asked to bring the car in for 9.30am and that it would be seen within four hours. When I returned four hours later, the car had not moved from where I had left it. I had left the keys in a locker having registered the car into the machine.

12 May 2026

All ok

11 May 2026

I had a tyre replaced which took all afternoon.

08 May 2026

Nice car - takes a bit of getting to know !

08 May 2026

Excellent customer service from start to finish. Charlotte was just so incredibly helpful and nothing was too much for her. Whenever she was with other customers Chris and the team were there for myself and husband. Mini in Exeter are so fab.

06 May 2026

Everything was completed as anticipated

06 May 2026

Friendly staff, nice seating and coffee facilities.

05 May 2026

Service received was good issue with the rear camera identified it needed replacement and job done

04 May 2026

From reporting the faults it was 8 weeks before I could get an appointment, which is terrible. I can only assume so many Mini's and BMWs are breaking down the workshop is overloaded. When I did get see Kiera was great and the work completed well.

04 May 2026

Brilliant service department.

04 May 2026

I am satisfied with the service

04 May 2026

Everything was managed well with good online check in etc. They did order the wrong mirror so kept my car for an extra day. It was delivered back to me but they had forgotten to wash it so I needed to go back the following day. Staff were polite

03 May 2026

Your staff were very responsive and understanding of my query and did everything to resolve the issue in a timely manner.

02 May 2026

Brilliant service

02 May 2026

Nice service

02 May 2026

Car had everything done as requested/ required Staff were pleasant

02 May 2026

Easy to do business with.

29 April 2026

After leaving the garage following the service I had to return as the low tyre pressure warning alarm came on.

28 April 2026

Very pleasant to deal with, nothing too much trouble.

28 April 2026

Keira did a great job looking after us; and Jermaine, and old friend from Ocean Torbay, popped over to see us. Amazing customer service all round.

27 April 2026

Keria is an absolute asset to Mini, she dealt with me with perfect manners even though I was cross about my car not being diagnosed earlier re brake issues in the Plymouth depot.

27 April 2026

Really helpful people at Vertu Exeter.

25 April 2026

Easy to book. Very helpful staff

22 April 2026

Simple job and done competently but slowly

21 April 2026

Helpful friendly staff

20 April 2026

Seamless service

18 April 2026

Took less time than I thought

14 April 2026

Happy with the service I received

14 April 2026

Excellent service as ever.

14 April 2026

I didn't receive a video of works or any notification of anything needed . So dropped it to 4 stars . Whilst I have a service plan I have no idea of costings of service or balance left on plan , it's a bit vague . My mini app doesn't seem to work

08 April 2026

Everything went to plan. Pleasantly surprised by offer to make service payment by instalments

05 April 2026

We were called to come and collect the car. My husband got dropped off (the person who dropped him off then left). Our car was unable to be moved off the ramp so I had to collect my husband which made me late for my evening appointment. There's more

05 April 2026

It would have been 5 stars but it was 2.5 hours for an MOT and a summer check up, so I was hanging around longer than originally advised.

04 April 2026

Great service and Charlotte Barlow was brilliant.

03 April 2026

The service was great and all the staff were very friendly

02 April 2026

Very helpful and knowledgeable staff

31 March 2026

Amazing customer service

30 March 2026

MOT took 3 hours whereas when I booked I was advised 2 hours

30 March 2026

Excellent service and communication. Keira went the extra mile by bringing the car to front doors as we have young children and shopping to load into car.

30 March 2026

No confirmation of service booking date /request for courtesy car. Wasn't informed that a cost would be incurred for said car is this a new policy ? No prior communication re cost Never paid for one in the past!

29 March 2026

Excellent service as usual. Unfortunately the call to say additional work required came late in the day.

28 March 2026

i was very happy with the service that i got

28 March 2026

I have been told by 2 members of your staff. I will be contacted with an update and have heard nothing in over a week!

26 March 2026

Very satisfied. The vehicle required a petrol tank sensor to be delivered and a spare vehicle was provided to get me back home.

25 March 2026

First time user of Vertu Exeter, was very impressed with how issue was handled and accommodation of my circumstances

24 March 2026

Staff friendly, informative, kept to agreed times.

23 March 2026

Harry Ward, Operational Degree apprentice saw me through the whole process, very efficient and helpful man.

21 March 2026

Friendly staff. My mini was serviced and MOT'd quickly which was shown on the video that was sent to me.

20 March 2026

Good/friendly/prompt service, kept informed regularly, tea/coffee/water available

19 March 2026

Have been trying to contact for a month now to discuss recent service and work advised. No one had replied to emails and no phone calls returned.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Exeter.

Address

Matford Park Road, Marsh Barton, Exeter, EX2 8FD

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0344 234 7837

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map

Address

Matford Park Road, Marsh Barton, Exeter, EX2 8FD

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

0344 234 7837

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map