About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

133 ratings and 100 comments received in the last 90 days.

04 April 2026

Great service and knowledgeable staff

04 April 2026

Good customer service all round

02 April 2026

Reliance on Digital Systems which are not easy to navigate / slow to update and do not appear to be monitored.

02 April 2026

Quality of staff particularly Chris

01 April 2026

Great experience at dealership. Extremely pleased with vehicle.

30 March 2026

Fantastic! Very enthusiastic and friendly staff, thank you Cameron and Chris. Dropped one star simply because there was some pressure to collect the car before the end of March when this was planned for April and it was somewhat inconvenient.

29 March 2026

5 stars, very happy

26 March 2026

Great sales guys

25 March 2026

We were informed that a central system issue meant that as we ordered in Q4 2025 but taking in delivery in Q1 2026 the contribution from the dealership was not pulling across. This resulted in the collection being delayed by a week.

24 March 2026

The whole process of buying a new Mini was made very simple and enjoyable

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24 March 2026

5 * service from Charlotte B.

24 March 2026

With our nearest centre being Exeter, we had to travel more than an hour and were made to feel valued from the outset. My journey started back at the end of 2025 and Charlotte Barlow dealt with all my questions in a very professional manner.

24 March 2026

Great service from Charlotte Barlow and her manager Gary - No pressure to buy Great trade in price Totally professional could not be happier!

24 March 2026

Charlotte Barlow at Vertu Exeter is very knowledgeable and enthusiastic about MINI. She is a joy to deal with, she helped me choose the right MONI for me and i am thrilled sith the whole experience.

23 March 2026

Firendly, no pressure, not trying to upsale all the time or pushing finance schemes. Good part exchange price very fare in the process. Charlotte the sales person worked hard for me as well as mini.

23 March 2026

Excellent service from Richard.

16 March 2026

Chrys is a great ambassador for the brand. From test drive to delivery, he was knowledgeable, friendly & professional; his comms were efficient and most importantly, he wasn't pushy! Cameron was i/c the handover which went very smoothly.

11 March 2026

Charlotte was lovely, very helpful and easy to engage with. She put me at ease and seemed genuinely excited for me and my wife during the process. I was glad to receive a recommendation from a friend about her.

11 March 2026

Charlotte Barlow was friendly, professional and helpful throughout the process I received all the support and information I needed when I needed it

09 March 2026

Excellent customer service particularly Charlotte and Gary who were very Informative and helpful

07 March 2026

Gary and Cameron were very friendly and informative throughout. Handover day was very well organised.

07 March 2026

It was a really smooth transition and all Our questions were answered.

04 March 2026

Excellent service and personal support particularly from Charlotte Barlow

18 February 2026

Great communication and extremely pro active in keeping updated during the sales process.

04 February 2026

There was a delay on the delivery date, Charlotte kept in constant contact and provided regular updates.

03 February 2026

Good communication. Lots of flexibility around pick up. Responsive to questions.

02 February 2026

Everyone we met was helpful, friendly and efficient.

31 January 2026

The team at Vertu Mini Exeter are simply the best. Its a super fab dealership. All the team are amazing.

14 April 2026

Excellent service as ever.

14 April 2026

I didn't receive a video of works or any notification of anything needed . So dropped it to 4 stars . Whilst I have a service plan I have no idea of costings of service or balance left on plan , it's a bit vague . My mini app doesn't seem to work

14 April 2026

Happy with the service I received

08 April 2026

Everything went to plan. Pleasantly surprised by offer to make service payment by instalments

05 April 2026

We were called to come and collect the car. My husband got dropped off (the person who dropped him off then left). Our car was unable to be moved off the ramp so I had to collect my husband which made me late for my evening appointment. There's more

05 April 2026

It would have been 5 stars but it was 2.5 hours for an MOT and a summer check up, so I was hanging around longer than originally advised.

04 April 2026

Great service and Charlotte Barlow was brilliant.

03 April 2026

The service was great and all the staff were very friendly

02 April 2026

Very helpful and knowledgeable staff

31 March 2026

Amazing customer service

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30 March 2026

Excellent service and communication. Keira went the extra mile by bringing the car to front doors as we have young children and shopping to load into car.

30 March 2026

MOT took 3 hours whereas when I booked I was advised 2 hours

30 March 2026

No confirmation of service booking date /request for courtesy car. Wasn't informed that a cost would be incurred for said car is this a new policy ? No prior communication re cost Never paid for one in the past!

29 March 2026

Excellent service as usual. Unfortunately the call to say additional work required came late in the day.

28 March 2026

i was very happy with the service that i got

28 March 2026

I have been told by 2 members of your staff. I will be contacted with an update and have heard nothing in over a week!

26 March 2026

Very satisfied. The vehicle required a petrol tank sensor to be delivered and a spare vehicle was provided to get me back home.

25 March 2026

First time user of Vertu Exeter, was very impressed with how issue was handled and accommodation of my circumstances

24 March 2026

Staff friendly, informative, kept to agreed times.

23 March 2026

Harry Ward, Operational Degree apprentice saw me through the whole process, very efficient and helpful man.

21 March 2026

Friendly staff. My mini was serviced and MOT'd quickly which was shown on the video that was sent to me.

20 March 2026

Good/friendly/prompt service, kept informed regularly, tea/coffee/water available

19 March 2026

Have been trying to contact for a month now to discuss recent service and work advised. No one had replied to emails and no phone calls returned.

17 March 2026

Great service .. Everyone so friendly and helpful .. Extremely happy mini driver ??

16 March 2026

I paid for my car to be cleaned it looked like it had been given a wipe over with a cloth and I paid for two new wheel no way do the wheels look new won't be coming to you again!!

15 March 2026

The work was performed efficiently.

15 March 2026

Keira was very efficient and charming. When we phoned to book the MOT we were not advised it was due for a service.

14 March 2026

I booked my car in for service saying that I'd leave it there but then I said I'd wait for it and they did the service quickly for me.

11 March 2026

I had to wait about 20 minutes for a courtesy car even though it was requested when booking and confirmed the day before as I had to get to work. I was offered a complimentary clean and was disappointed to find that this hadn't been done

10 March 2026

My car was failed on its MOT for a faulty wiper blade. I cannot believe that I was not called about this to authorise a new wiper blade before it was failed. I am still waiting for a promised call from the customer care manager about this .

09 March 2026

I went with what I was told by the windscreen fitter was a camera software issue, but mini still charged me for the camera calibration. So bit disappointed with the service

09 March 2026

Good customer service.

09 March 2026

Everything ok

08 March 2026

Good setup

07 March 2026

The handover of our new car was an amazing experience. It is a lovely car.

05 March 2026

Staff all lovely, attentive and helpful. I do have 1 niggle however. I am not a fan of automatic sign in and out. I like to interact with people not machines.

05 March 2026

Kept me updated throughout, good seating area and free coffee etc.

03 March 2026

first class service by Charlotte Barlow and whole team

03 March 2026

But, having dropped the car at 08:30 for an MOT, I was called at about 15:30-16:00 to say they had done the vehicle check and found that all four tyres would fail and therefore had not done the MOT and couldn't replace the tyres that day.

02 March 2026

Good service provided by Kiera. Lift home provided and delivery of the car to home the following day as new tyres required.

02 March 2026

What should have been a simple puncture repair took 4 days with poor communication and no coordination. I was passed between teams, had to chase updates and no courtesy car was provided. I still need documents to complete my tyre insurance claim.

02 March 2026

Charlotte was absolutely AMAZING and made buying my Mini the easiest and happiest experience I could have asked for! Would recommend her to everyone

01 March 2026

I Rang ,booked in for MOT and service well in advance .Told no service required ,i was surprised but carried on with MOTbooking . MOT completed and contacted to confirm ,only to be advised a oil service and filter required . Very polite lady but :-

01 March 2026

Good but could have done with a car for the day

28 February 2026

1 star off for still missing the video from the vehicle visual inspection. This has happened every year for the last 5 years. I have to chase it each year, but this year, I've not heard back. Otherwise, excellent service all round. Happy customer

28 February 2026

Great communication and quality service as always

26 February 2026

Clean tidy site, easy parking and was seen to straight away by an experienced advisor who was super friendly and knowledgeable.

26 February 2026

Supposed to take 1 hr but took nearly 3 hrs ,booked apt for 2 pm supposed to take approx 1to 1.5 hrs

25 February 2026

Very pleased with our experience and we were looked after very well by all the vertu staff

25 February 2026

Courtesy and attention and care.

24 February 2026

My car had a long list of work to have done to it and everything has gone very smoothly. The staff, especially, Keira has gone out of their way to be helpful.

24 February 2026

The staff members were friendly and helpful, I had good service at the centre .

23 February 2026

Good service

21 February 2026

Polite staff. Informative. Excellent communication.

21 February 2026

Overall satisfied. However, there were significant gaps after asking questions about the report provided after 1st service. Left a voice mail (which was replied by AI) with no follow up. And an e mail sent to contact person at Exeter. No response

18 February 2026

Although the most recent visit was fine, it shouldn't have been necessary as the work was supposed to have been undertaken on a previous visit. I'm also not really impressed with your online check in, haphazard inspections and job pricing.

17 February 2026

Prompt courteous service. No need me asked me to purchase what I didn't need.

14 February 2026

Everything was taken care of

13 February 2026

Very professional staff friendly and helpful

12 February 2026

Prompt service

08 February 2026

Kept up to date and informed at all times. Always fantastic service. Really appreciated a lift home - someone saw me struggling to get hold of a taxi and offered to help. Above and beyond what was expected. Thank you.

08 February 2026

Had an issue which is covered by warranty and wanted that confirmed. Car was taken in and a loan car supplied. Keira made sure everything went smoothly and even managed to organise the production and fitting of my new private number plates.

07 February 2026

Was good experience,free drinks and kept well informed

03 February 2026

Quick and work fully explained

31 January 2026

Excellent service from Vertu Mini Exeter Washed and vacuumed out Many Thanks Mini

31 January 2026

Great customer service from booking to collecting the car when it was ready.

29 January 2026

Work carried outprofessionally at reasonable price.

27 January 2026

Staff at Exeter where very professional and helpful to accommodate my needs around work.

25 January 2026

Problem dealt with quickly and efficiently

23 January 2026

Excellent customer service as always

21 January 2026

Fiest class service and superb client facing staff

21 January 2026

Well organised, efficient and friendly and professional staff.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Exeter.

Address

Matford Park Road, Marsh Barton, Exeter, EX2 8FD

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0344 234 7837

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map

Address

Matford Park Road, Marsh Barton, Exeter, EX2 8FD

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

0344 234 7837

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map