About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

115 ratings and 84 comments received in the last 90 days.

11 March 2026

Charlotte Barlow was friendly, professional and helpful throughout the process I received all the support and information I needed when I needed it

11 March 2026

Charlotte was lovely, very helpful and easy to engage with. She put me at ease and seemed genuinely excited for me and my wife during the process. I was glad to receive a recommendation from a friend about her.

09 March 2026

Excellent customer service particularly Charlotte and Gary who were very Informative and helpful

07 March 2026

It was a really smooth transition and all Our questions were answered.

07 March 2026

Gary and Cameron were very friendly and informative throughout. Handover day was very well organised.

04 March 2026

Excellent service and personal support particularly from Charlotte Barlow

18 February 2026

Great communication and extremely pro active in keeping updated during the sales process.

04 February 2026

There was a delay on the delivery date, Charlotte kept in constant contact and provided regular updates.

03 February 2026

Good communication. Lots of flexibility around pick up. Responsive to questions.

02 February 2026

Everyone we met was helpful, friendly and efficient.

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31 January 2026

The team at Vertu Mini Exeter are simply the best. Its a super fab dealership. All the team are amazing.

06 January 2026

Staff were very knowledgeable and extremely helpful through the whole process particularly Charlotte Barlow who handled the sale.

03 January 2026

Very professional and friendly handover by the brilliant Charlie Barlow at Exeter Mini - many new aspects to the car which were explained fully! The coffee selection was good too!

25 December 2025

Charlotte was amazing, she went above and beyond to provide the best experience!

25 December 2025

Again, I didn't feel rushed or like any question was silly. Charlie was really knowledgable and through.

21 December 2025

Knowledgeable, engaged staff who fed our excitement about a new car

18 December 2025

Luke and Charlotte were extremely helpful in the purchase of this car

11 March 2026

I had to wait about 20 minutes for a courtesy car even though it was requested when booking and confirmed the day before as I had to get to work. I was offered a complimentary clean and was disappointed to find that this hadn't been done

10 March 2026

My car was failed on its MOT for a faulty wiper blade. I cannot believe that I was not called about this to authorise a new wiper blade before it was failed. I am still waiting for a promised call from the customer care manager about this .

09 March 2026

I went with what I was told by the windscreen fitter was a camera software issue, but mini still charged me for the camera calibration. So bit disappointed with the service

09 March 2026

Everything ok

09 March 2026

Good customer service.

08 March 2026

Good setup

07 March 2026

The handover of our new car was an amazing experience. It is a lovely car.

05 March 2026

Kept me updated throughout, good seating area and free coffee etc.

05 March 2026

Staff all lovely, attentive and helpful. I do have 1 niggle however. I am not a fan of automatic sign in and out. I like to interact with people not machines.

03 March 2026

first class service by Charlotte Barlow and whole team

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03 March 2026

But, having dropped the car at 08:30 for an MOT, I was called at about 15:30-16:00 to say they had done the vehicle check and found that all four tyres would fail and therefore had not done the MOT and couldn't replace the tyres that day.

02 March 2026

Good service provided by Kiera. Lift home provided and delivery of the car to home the following day as new tyres required.

02 March 2026

What should have been a simple puncture repair took 4 days with poor communication and no coordination. I was passed between teams, had to chase updates and no courtesy car was provided. I still need documents to complete my tyre insurance claim.

02 March 2026

Charlotte was absolutely AMAZING and made buying my Mini the easiest and happiest experience I could have asked for! Would recommend her to everyone

01 March 2026

I Rang ,booked in for MOT and service well in advance .Told no service required ,i was surprised but carried on with MOTbooking . MOT completed and contacted to confirm ,only to be advised a oil service and filter required . Very polite lady but :-

01 March 2026

Good but could have done with a car for the day

28 February 2026

1 star off for still missing the video from the vehicle visual inspection. This has happened every year for the last 5 years. I have to chase it each year, but this year, I've not heard back. Otherwise, excellent service all round. Happy customer

28 February 2026

Great communication and quality service as always

26 February 2026

Clean tidy site, easy parking and was seen to straight away by an experienced advisor who was super friendly and knowledgeable.

26 February 2026

Supposed to take 1 hr but took nearly 3 hrs ,booked apt for 2 pm supposed to take approx 1to 1.5 hrs

25 February 2026

Very pleased with our experience and we were looked after very well by all the vertu staff

25 February 2026

Courtesy and attention and care.

24 February 2026

My car had a long list of work to have done to it and everything has gone very smoothly. The staff, especially, Keira has gone out of their way to be helpful.

24 February 2026

The staff members were friendly and helpful, I had good service at the centre .

23 February 2026

Good service

21 February 2026

Polite staff. Informative. Excellent communication.

21 February 2026

Overall satisfied. However, there were significant gaps after asking questions about the report provided after 1st service. Left a voice mail (which was replied by AI) with no follow up. And an e mail sent to contact person at Exeter. No response

18 February 2026

Although the most recent visit was fine, it shouldn't have been necessary as the work was supposed to have been undertaken on a previous visit. I'm also not really impressed with your online check in, haphazard inspections and job pricing.

17 February 2026

Prompt courteous service. No need me asked me to purchase what I didn't need.

14 February 2026

Everything was taken care of

13 February 2026

Very professional staff friendly and helpful

12 February 2026

Prompt service

08 February 2026

Kept up to date and informed at all times. Always fantastic service. Really appreciated a lift home - someone saw me struggling to get hold of a taxi and offered to help. Above and beyond what was expected. Thank you.

08 February 2026

Had an issue which is covered by warranty and wanted that confirmed. Car was taken in and a loan car supplied. Keira made sure everything went smoothly and even managed to organise the production and fitting of my new private number plates.

07 February 2026

Was good experience,free drinks and kept well informed

03 February 2026

Quick and work fully explained

31 January 2026

Excellent service from Vertu Mini Exeter Washed and vacuumed out Many Thanks Mini

31 January 2026

Great customer service from booking to collecting the car when it was ready.

29 January 2026

Work carried outprofessionally at reasonable price.

27 January 2026

Staff at Exeter where very professional and helpful to accommodate my needs around work.

25 January 2026

Problem dealt with quickly and efficiently

23 January 2026

Excellent customer service as always

21 January 2026

Well organised, efficient and friendly and professional staff.

21 January 2026

Fiest class service and superb client facing staff

20 January 2026

All went well

20 January 2026

As always superb service and cost involved excellent.

19 January 2026

Really helpful and professional

17 January 2026

Friendly helpful staff

17 January 2026

Great customer service

15 January 2026

Very friendly service.explained things clearly and kept me informed

14 January 2026

as far as I am aware, the service went very well and the condition of the car is good!

14 January 2026

Good communication and work done well. Warranty work done without question. Only downside was laborious booking process as couldnt access via website.

14 January 2026

It was done to my satisfaction

13 January 2026

All work satisfactory and helpfully carried out

13 January 2026

Straightforward, timely and efficient booking and checking in process and all work carried out on time.

12 January 2026

I was happy with the service i received , staff are friendly and professional. Also had a complimentary car wash

11 January 2026

Staff really cheerful and helpful

10 January 2026

1st Service.. Everything as I expected, Virtu did all I asked, very nice office staff, and a lovely gentleman who collected and returned my car,

08 January 2026

Experience a staff member who obviously didn't know how to deal with another customer before me, who was totally obnoxious in his use of words towards her, and it felt she hadn't had any training for these situations which didn't help the situation.

07 January 2026

The booking in arrangements were very unsatisfactory. The booking in time was changed, the duration of the service was extended, my arrangements for the day were disrupted. As collection was difficult, the car was delivered to me next day.

07 January 2026

Service fine. Unbelievably complex process to try and book on line (gave up and phoned) and overly complex to 'check in'. Frankly, it's a car not a spaceship - you know the age and mileage - tell me what I need to book. Cleaning was poor.

07 January 2026

All good, comfortable and warm in waiting room

06 January 2026

Just the expense that was of issue.

05 January 2026

Can't fault service, easy to organise and clear for me to understand

27 December 2025

Service advisor made me comfortable at leaving my car "Rohan" for his service, loved she always referred to him by name.

22 December 2025

My only complaint is 2 service/MOT visits, I was asked if I would like my car cleaned .first time half my car was cleaned the other side was covered in soap! This time they looked to have used a dry cloth and wiped odd bits .. I will NEVER say yes ag

21 December 2025

Excellent service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Exeter.

Address

Matford Park Road, Marsh Barton, Exeter, EX2 8FD

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0344 234 7837

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map

Address

Matford Park Road, Marsh Barton, Exeter, EX2 8FD

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

0344 234 7837

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map