OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 88 comments received in the last 90 days.
07 April 2025
They were incredibly helpful and kept me informed from the beginning of my purchase to the handover. Emails and telephone calls were promptly answered. After sales care has been excellent.
02 April 2025
Our Sales person was excellent and went out of his way to make this a great experience. he even called on his day off to asnwer a query from us.
01 April 2025
Very helpful
29 March 2025
Easy experience
29 March 2025
Super customer service from all at Vertu Mini Exeter. The whole experience was great, with friendly and knowledgeable support and advice in helping me choose my new Mini.
28 March 2025
Loved my sales rep Charlotte Barlow who went over and beyond setting up my car and continues to be a point of reference.
13 March 2025
Very friendly and knowledgeable. Great service.
12 March 2025
Everything went so smooth and efficient.
11 March 2025
Charlotte was excellent throughout and kept me updated. She was very helpful with any queries I had.
20 April 2025
All went smoothly
15 April 2025
People helpful
13 April 2025
Completely happy with the good service from all of the staff at Vertu Mini Exeter.
12 April 2025
Was kinda happy
11 April 2025
Again first visit so when I come back for my second visit I will see whether or not it was a false performance or not
11 April 2025
Once you had the car the service was very good.
08 April 2025
Excellent service provided
08 April 2025
When initially arriving at Service reception desk although there was one manned available check in desk, I felt for a while that I had suddenly become invisible as there was no acknowledgement that I had been seen and was waiting to be checked in.
07 April 2025
It was noted that the oil was half way up the dipstick and was quoted £99 for topping up half a litre of oil.
07 April 2025
I expect more when paying for premium brand car. You can't get hold of dealership Poor communication Lack of attention to detail Changed settings without telling me which nearly caused an accident this weekend
16 April 2025
Staff at Vertu were good but the did not have the ability / product to sell me the car I really wanted