OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
108 ratings and 77 comments received in the last 90 days.
18 February 2026
Great communication and extremely pro active in keeping updated during the sales process.
04 February 2026
There was a delay on the delivery date, Charlotte kept in constant contact and provided regular updates.
03 February 2026
Good communication. Lots of flexibility around pick up. Responsive to questions.
02 February 2026
Everyone we met was helpful, friendly and efficient.
31 January 2026
The team at Vertu Mini Exeter are simply the best. Its a super fab dealership. All the team are amazing.
06 January 2026
Staff were very knowledgeable and extremely helpful through the whole process particularly Charlotte Barlow who handled the sale.
03 January 2026
Very professional and friendly handover by the brilliant Charlie Barlow at Exeter Mini - many new aspects to the car which were explained fully! The coffee selection was good too!
25 December 2025
Again, I didn't feel rushed or like any question was silly. Charlie was really knowledgable and through.
25 December 2025
Charlotte was amazing, she went above and beyond to provide the best experience!
03 March 2026
But, having dropped the car at 08:30 for an MOT, I was called at about 15:30-16:00 to say they had done the vehicle check and found that all four tyres would fail and therefore had not done the MOT and couldn't replace the tyres that day.
03 March 2026
first class service by Charlotte Barlow and whole team
02 March 2026
What should have been a simple puncture repair took 4 days with poor communication and no coordination. I was passed between teams, had to chase updates and no courtesy car was provided. I still need documents to complete my tyre insurance claim.
02 March 2026
Charlotte was absolutely AMAZING and made buying my Mini the easiest and happiest experience I could have asked for! Would recommend her to everyone
02 March 2026
Good service provided by Kiera. Lift home provided and delivery of the car to home the following day as new tyres required.
01 March 2026
Good but could have done with a car for the day
01 March 2026
I Rang ,booked in for MOT and service well in advance .Told no service required ,i was surprised but carried on with MOTbooking . MOT completed and contacted to confirm ,only to be advised a oil service and filter required . Very polite lady but :-
28 February 2026
1 star off for still missing the video from the vehicle visual inspection. This has happened every year for the last 5 years. I have to chase it each year, but this year, I've not heard back. Otherwise, excellent service all round. Happy customer
28 February 2026
Great communication and quality service as always
26 February 2026
Clean tidy site, easy parking and was seen to straight away by an experienced advisor who was super friendly and knowledgeable.
FIND Vertu Exeter.
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
04 March 2026
Excellent service and personal support particularly from Charlotte Barlow