OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
158 ratings and 127 comments received in the last 90 days.
30 June 2026
Charlotte and Jermaine were fantastic from start to finish. They both provided excellent service and never failed to help with any questions and got everything sorted for me so quickly. I could not fault my experience.
30 June 2026
Nowadays a new car purchase seems to be a paperless experience which some older purchasers don't feel comfortable with. Vertu Motors/Mini should take note of this and offer an alternative.
28 June 2026
Really helpful, friendly staff
26 June 2026
Very friendly and professional.
22 June 2026
The whole process went very smoothly and Charlotte was very good and helpful the only downside was vertu does not allow you to telephone the dealership direct you have to go through a call centre 300 miles away
18 June 2026
We were give all the information we needed and kept up to date throughout.
18 June 2026
Cameron was patient and helpful
16 June 2026
Friendly, attentive service from Charlotte. Kept up to date with order process. Delivery was handled well. Nothing to complain about.
12 June 2026
Great service from Charlotte at Mini Exeter!
01 July 2026
It took longer than we had hoped.
01 July 2026
A very reliable service.. as soon as l handed my keys over.Has l was waiting for my car,l was taken to the waiting area and had a coffee.Kelly keeper me up to date on what was happening and when the car will be ready .
30 June 2026
Kallum made the booking at Exeter in a a very professional and empathetic way - he appreciated the health issues at our end and arranged for pick up and delivery .It was refreshing his respect and value on our loyalty to Mini Exeter of over 30years.
29 June 2026
Kept updated by Allen who provided first class friendly service
29 June 2026
Everyone was so helpful and you feel welcome
29 June 2026
Very helpful staff they went out of their way to accommodate our needs.
29 June 2026
Kallum was efficient and very pleasant and professional to deal with
28 June 2026
I had a warm welcome from the front desk and was kept informed by Kelly on the progress of my car and any issues where quickly resolved A nice touch was the bus ticket to get me into Exeter
27 June 2026
I was kept waiting for my appointment by around 15 minutes , then after I was told the car was ready for me I paid and then went to my car and found they hadn't valet it after they asked me if I wanted it done shame as I was kept waiting again for 15
27 June 2026
No problems accounted
FIND Vertu Exeter.
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
01 July 2026
The sales team, particularly Charlotte and Jermaine, were most helpful and pleasant to deal with.