About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

179 ratings and 144 comments received in the last 90 days.

28 July 2026

We've bought 2Minis from Saleswoman Charlotte & would recommend her!

24 July 2026

Excellent sales service - beautiful mini

24 July 2026

Friendly, helpful staff throughout the entire dealership. Nothing was too much trouble.

21 July 2026

Very nice and helpful

21 July 2026

Very helpful sales team. Cameron especially. Always clear and helpful. Even tried to help me put some very awkward seat covers on!

19 July 2026

Was easy and was given drinks always and made comfortable and Charlotte always had time to chat through things

18 July 2026

Charlotte went above and beyond. She's a wonderful girl. Explained everything. I had her full attention.

18 July 2026

At Vertu Exeter the staff & service was efficient, helpful and friendly from order to handover. I felt listened to and my needs met.

05 July 2026

Very helpful and knowledgeable before,during and after sales.

01 July 2026

The sales team, particularly Charlotte and Jermaine, were most helpful and pleasant to deal with.

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30 June 2026

Charlotte and Jermaine were fantastic from start to finish. They both provided excellent service and never failed to help with any questions and got everything sorted for me so quickly. I could not fault my experience.

30 June 2026

Nowadays a new car purchase seems to be a paperless experience which some older purchasers don't feel comfortable with. Vertu Motors/Mini should take note of this and offer an alternative.

28 June 2026

Really helpful, friendly staff

26 June 2026

Very friendly and professional.

22 June 2026

The whole process went very smoothly and Charlotte was very good and helpful the only downside was vertu does not allow you to telephone the dealership direct you have to go through a call centre 300 miles away

18 June 2026

We were give all the information we needed and kept up to date throughout.

18 June 2026

Cameron was patient and helpful

16 June 2026

Friendly, attentive service from Charlotte. Kept up to date with order process. Delivery was handled well. Nothing to complain about.

12 June 2026

Great service from Charlotte at Mini Exeter!

05 June 2026

Friendly, informative service

04 June 2026

Friendly, knowledgeable and responsive sales personnel. Very efficient service. Prompt responses and I was kept well informed of progress.

03 June 2026

Charlotte Barlow made the whole experience very pleasuable and easy as she did with the purchase of my previous Mini.

02 June 2026

Charlotte was extremely helpful,patient and knowledgable throughout the whole process. She was very thorough and anticipated my needs without me needing to explain them and did so in a friendly helpful manner.

31 May 2026

Very easy to get hold of and kept me you to date with order of my car.

31 May 2026

Amazing service from Charlotte. Lovely new mini

28 May 2026

The overall experience great from start to finish.

28 May 2026

My second mini, super service

25 May 2026

Charlotte is a great saleswoman

25 May 2026

Very helpful knowledgeable staff who took their time to explain everything clearly when I picked up my mini.

24 May 2026

Cameron was excellent from our initial phone call and then arranging a meeting advising on financial matters and regarding the availability of our selected mini type.

23 May 2026

No pushy sales. Let me do my way

22 May 2026

Our main sales person ( Charlotte) was welcoming, knowledgeable and completely on the ball . Tha car arrived earlier than expected and everything with it seems to be as ordered.

20 May 2026

We were initially nervous as were looking for a car through the motability scheme and thought we might be treated differently however we had the process explained clearly to us and our little boy was made to feel really special when we collected.

18 May 2026

Mostly a straightforward process. Charlotte was excellent 'on the ground' . Mini Finance were less helpful which took the shine off things a little. We got there in the end.

16 May 2026

Cameron was fantastic throughout the entire process, the communication and explanation from him throughout the duration was amazing and really appreciated.

14 May 2026

Informative and friendly. Clear answers.

13 May 2026

Engaging sales team, straight forward process

05 May 2026

Polite and friendly reception, stylish showroom, love the old 320 bmw in the showroom too.

04 May 2026

The Sales staff at Vertu Exeter could not have been more helpful with the entire Sales process. A demo vehicle was provided and Charlotte Barlow was particularly helpful accommodating all our information requests.

04 May 2026

Product met requirements, the welcome into the Dealership was excellent and the personal service offered me met all of our expectations

29 July 2026

Having read the papers, I still don't know if the brake fluid was changed as the 5th year service plan required. This is included in the 5 year service plan I paid for with the car. Was it changed?

29 July 2026

Very pleased with work carried out

29 July 2026

The workshop didn't follow the booking instructions

28 July 2026

All good and I was given a regular update

26 July 2026

Welcome lady was efficient and welcoming. Once someone took ownership of my service/updates was he was helpful.

24 July 2026

I waited for my Mini healthcheck for 2.5 hours, asked at reception, to be told my keys had been put in the wrong place and the car hadn't been started! I had also asked that my cable be checked as the connector gets hot when charging - no feedback!

24 July 2026

Very attentive and personable

23 July 2026

I had to return the car after the service owing to an issue with the red service icon and oil top up messages coming up

22 July 2026

Because happy with the people who are dealing with me , all very helpful and polite

22 July 2026

Great service.

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22 July 2026

The parts were not ordered for my original booking for which i'd taken the day off work and only advised at 3.30pm that day having dropped it off at 08.30, second appointment cancelled by mini so vehicle collected next week but still repairs ran over

22 July 2026

They have always been very helpful and responded quickly to the problem we had discovered

22 July 2026

Great customer service team at the garage

21 July 2026

Superb customer service. Everything was really clear. As it was an insurance claim, the staff at Mini Vertu Exeter took care of everything, even sorting the hire car. The damage repair was seamless so I couldn't even tell there had been an issue.

19 July 2026

Front desk good and video report useful. Vehicle returned promptly. Some driver settings altered after system update

18 July 2026

Wonderful engagement from everybody encountered. First class staff in every department.

17 July 2026

Pleasant customer service team. Kept informed of car's progress. Love the complimentary coffee and biscuits! Valet clean top notch.

15 July 2026

Superb environment and well looked after. Jacob was v helpful.

14 July 2026

Great service all round

14 July 2026

There is insufficient space to fully give an answer. The only thing I can say is that if it wasnt for your excellent assistant service manager "Tom Martin", I would have marked this section down to "one star"

14 July 2026

Because

13 July 2026

Professional service. Friendly staff.

11 July 2026

Allen who dealt with me on the day was excellent - he was courteous, professional and kept me informed. And the service and MOT were completed faster than I expected.

11 July 2026

Richard collected the car as arranged. I was kept informed of the progress of my car throughout the day. The service advisor was polite and helpful. A good experience

11 July 2026

very good service manager but it would be benificial to see the same guy every time Always different staff on service desks

10 July 2026

This level of customer service has genuinely changed our opinion of how a dealership should be run across the brand. Vertu Exeter has always been brilliant, and experiences like this are exactly why we continue to return.

10 July 2026

Great experience that went above and beyond my expectation. My contact spent additional time explaining features that I hadn't understood which has enhanced my enjoyment for my mini

10 July 2026

It was booked in for an MOT and summer check while I waited. A lady booked me in at 08.30 but after waiting over 2 hours, on asking for an update I was eventually told it had not been started.

09 July 2026

Great service

09 July 2026

Spot on as always

08 July 2026

Very helpful

08 July 2026

Superb service from start to finish. Friendly , efficient staff who worked hard to get my car ready for my specified time.

07 July 2026

Smooth check-in, no problems, service carried out as explained and payment option offered which was helpful

07 July 2026

Pricing varies Not good service

06 July 2026

Allen looked after the service and works really well. Everything done on time. Pick up and drop off worked well.

04 July 2026

The service I was advised would take between 2-2.5 hours. I delivered the car for service at 19:30. However did not see the car until after 3:30!! I asked as I gave a dog so brought her with me as 2-2.5 hours was acceptable to have her with me!

03 July 2026

The friendly lady I dealt with was excellent

03 July 2026

Very professional!

02 July 2026

Only 4 stars because when I rang to book the service and MOT couldn't get a Saturday appointment,even though I thought I had rang plenty of time before the MOT was due.

02 July 2026

Allen was very friendly and helpful

01 July 2026

It took longer than we had hoped.

01 July 2026

A very reliable service.. as soon as l handed my keys over.Has l was waiting for my car,l was taken to the waiting area and had a coffee.Kelly keeper me up to date on what was happening and when the car will be ready .

30 June 2026

Kallum made the booking at Exeter in a a very professional and empathetic way - he appreciated the health issues at our end and arranged for pick up and delivery .It was refreshing his respect and value on our loyalty to Mini Exeter of over 30years.

29 June 2026

Kallum was efficient and very pleasant and professional to deal with

29 June 2026

Kept updated by Allen who provided first class friendly service

29 June 2026

Very helpful staff they went out of their way to accommodate our needs.

29 June 2026

Everyone was so helpful and you feel welcome

28 June 2026

I had a warm welcome from the front desk and was kept informed by Kelly on the progress of my car and any issues where quickly resolved A nice touch was the bus ticket to get me into Exeter

27 June 2026

The service, calls and front line staff efficiency was wonderful friendly and informative - would have got five stars but I was expecting Michelin branded tyres from the email received and got Goodyear without being told / asked .

27 June 2026

I am very happy

27 June 2026

I was kept waiting for my appointment by around 15 minutes , then after I was told the car was ready for me I paid and then went to my car and found they hadn't valet it after they asked me if I wanted it done shame as I was kept waiting again for 15

27 June 2026

No problems accounted

25 June 2026

All went well and the service was good. Sean at Exeter was great at helping us out.

24 June 2026

Efficient and I was kept informed.

22 June 2026

The service was excellent, but I did not receive the MoT certificate with the paperwork. I have contacted the service department and asked if they will send me the MoT certificate which they agreed to arrange. However I'm still waiting for it.

22 June 2026

Great communication & customer care .

22 June 2026

Everything carried out to my satisfaction

22 June 2026

I went in for a brake fluid change and quoted £240 after a challenge as VW would do for £85 I got down to £110. After vehicle technician completed work and health check I was scare mongered into struts brakes quote that was £4000.

21 June 2026

They did exactly what they said they would within the time. Courteous and a good experience

21 June 2026

All went as discussed and planned.

20 June 2026

I booked my car in for its annual service as it is due in June. I confirmed this online and verbally twice. Came to collect the car and I'm not convinced any service was done. I was given a bill for a large amount of diagnostics-NOT an annual service

19 June 2026

I received a very informative video of my car and the chap went through all the difference aspects of my car to show me that all was good.. apart from a small area underneath which has been slightly damaged , which I would like sorted soon.

17 June 2026

Every one was most helpful and Charlotte who dealt with the sale could not do enough to help the deal run smoothly. She is a lovely person and a credit to the sales team.

17 June 2026

Courteous welcome at reception, very comfortable waiting area with refreshments offered.

16 June 2026

Easy to park and collect my car. The waiting area was comfortable and welcoming. My car was fixed, however it would have been great to understand what had caused the issues.

15 June 2026

Everyone was really friendly and helpful

14 June 2026

Seamless process with collection and delivery

13 June 2026

The car was collected from my home and delivered back to me afterwards. I was sent a video of some of the MOT work which was interesting. My car was washed and vacuumed before being returned to me. Very good service.

13 June 2026

I arrived just before 08.30 for a 08.30 summer check up and car clean. I was told it would take 90-120 mins. Three hours later i was still waiting.

12 June 2026

Was kept hanging for a long time with little/no information

11 June 2026

Excellent customer service.

10 June 2026

Comfortable environment. Welcomed on arrival. Car serviced efficiently and within time promised.

10 June 2026

Service good

10 June 2026

Easy booking & good service

10 June 2026

My husband waited with my motorbility mini during service. On booking we were told this could be 2-3 hours. Bearing in mind we had to travel from Brixham as our local dealership had closed. He actually waited 3-4 hours . Work not completed.

09 June 2026

Prompt service and repair work completed in my specified time.

08 June 2026

Courteous, prompt and efficient

08 June 2026

Advised didn't need all the work & kept informed throughout

06 June 2026

Until I made it quite clear that I was not happy about the situation I found, I was dismissed out of hand.

05 June 2026

Because I always get very good service from the staff

05 June 2026

All went smoothly thanks

02 June 2026

I have provided feedback to vertu direct however the work was not done to a safe standard and when it was returned for correcting, no apology or explanation given and still none since. Very very dissatisfied and disappointed sadly as I love myMINI

01 June 2026

Excellent service

26 May 2026

BMW Assist recovered us to BMW Exeter after hitting a pothole. The service (Kallum) was first class, he kept us informed throughout the waiting period and enabled us to continue our journey

24 May 2026

it seemed very expensive for a 2 hour minor 2 year service.

24 May 2026

Brilliant reaction to my request to bring my appointment forward to 8.30.( freezer breakdown at my home ) Also finishing the work on my car by noon.

21 May 2026

Always reliable

21 May 2026

Communication from start to finish with my sales rep was exceptional and made the whole process very enjoyable. Thank you Charlotte who was also super passionate about the product, there was nothing she did not know.

20 May 2026

Thy listened to me about all the issues I'd had. They corrected things which needed to be done aand were very pleasant to del with

20 May 2026

Car booked into call in service which was £0. Good to know Mini private this regular service check.

13 May 2026

Confusion between the service desk staff about our car so I had an unnecessary trip into Exeter when the car was not ready to pickup

12 May 2026

I got the impression you were treating the visit as a sales opportunity.

12 May 2026

All ok

12 May 2026

I was asked to bring the car in for 9.30am and that it would be seen within four hours. When I returned four hours later, the car had not moved from where I had left it. I had left the keys in a locker having registered the car into the machine.

11 May 2026

I had a tyre replaced which took all afternoon.

08 May 2026

Nice car - takes a bit of getting to know !

08 May 2026

Excellent customer service from start to finish. Charlotte was just so incredibly helpful and nothing was too much for her. Whenever she was with other customers Chris and the team were there for myself and husband. Mini in Exeter are so fab.

06 May 2026

Friendly staff, nice seating and coffee facilities.

06 May 2026

Everything was completed as anticipated

05 May 2026

Service received was good issue with the rear camera identified it needed replacement and job done

04 May 2026

From reporting the faults it was 8 weeks before I could get an appointment, which is terrible. I can only assume so many Mini's and BMWs are breaking down the workshop is overloaded. When I did get see Kiera was great and the work completed well.

04 May 2026

Everything was managed well with good online check in etc. They did order the wrong mirror so kept my car for an extra day. It was delivered back to me but they had forgotten to wash it so I needed to go back the following day. Staff were polite

04 May 2026

I am satisfied with the service

04 May 2026

Brilliant service department.

FIND Vertu Exeter.

Address

Matford Park Road, Marsh Barton, Exeter, EX2 8FD

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0344 234 7837

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map

Address

Matford Park Road, Marsh Barton, Exeter, EX2 8FD

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

0344 234 7837

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map