About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

151 ratings and 125 comments received in the last 90 days.

14 May 2026

Informative and friendly. Clear answers.

13 May 2026

Engaging sales team, straight forward process

05 May 2026

Polite and friendly reception, stylish showroom, love the old 320 bmw in the showroom too.

04 May 2026

The Sales staff at Vertu Exeter could not have been more helpful with the entire Sales process. A demo vehicle was provided and Charlotte Barlow was particularly helpful accommodating all our information requests.

04 May 2026

Product met requirements, the welcome into the Dealership was excellent and the personal service offered me met all of our expectations

02 May 2026

Responsive team. Provided the car to order in the price we needed to keep to.

02 May 2026

Cameron Fahy was our main contact throughout the purchase, and we were totally impressed with his professionalism.

02 May 2026

Charlotte was very pleasant, extremely helpful and knowledgeable, she was also very patient and not at all pushy. It was a pleasure to have such a friendly salesperson

01 May 2026

From the first moment we stepped inside Mini at Exeter we were welcomed so much, I'm a Motobility customer and was treated with the same respect as any other. Charlotte and Chris truly went above and beyond to make this whole process seamless.

01 May 2026

Cameron was so helpful and quick to answer any of my (many!) questions. The process has been really quick and everything was explained clearly to me the whole time.

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01 May 2026

Very helpful and very informative answered all our questions. So friendly

30 April 2026

Friendly, helpful staff. Cheerful and efficient and made the experience very enjoyable.

28 April 2026

Great buying experience with an enthusiastic sales team and namely Cameron Fhy who helped us make our purchase - love the Mini experience and had great fun selecting our Mini spec - car was delivered exactly as we wanted - it's a great update ??

27 April 2026

Vertu Exeter were absolutely brilliant & provided a first class service from start to finish. Charlotte was absolutely brilliant & extremely helpful & informative. She is definitely a credit to new Mini sales!

24 April 2026

Firstly I would like to mention the sales person we dealt with, Charlotte Barlow. What an an asset she is to you. She's polite knowledgeable and explains everything without being pushy. A car purchase is not a small thing but she was a great help.

22 April 2026

Process all went very smoothly and I was kept informed. Charlotte provided an excellent level of support.

21 April 2026

Richard was really helpful in keeping me updated and managed my expectations throughout the process.

18 April 2026

i was happy with all aspects of the sales process especially Charlotte in the Exeter branch who helped us from initial enquiry through the sales process and car collection

04 April 2026

Good customer service all round

04 April 2026

Great service and knowledgeable staff

02 April 2026

Reliance on Digital Systems which are not easy to navigate / slow to update and do not appear to be monitored.

02 April 2026

Quality of staff particularly Chris

01 April 2026

Great experience at dealership. Extremely pleased with vehicle.

30 March 2026

Fantastic! Very enthusiastic and friendly staff, thank you Cameron and Chris. Dropped one star simply because there was some pressure to collect the car before the end of March when this was planned for April and it was somewhat inconvenient.

29 March 2026

5 stars, very happy

26 March 2026

Great sales guys

25 March 2026

We were informed that a central system issue meant that as we ordered in Q4 2025 but taking in delivery in Q1 2026 the contribution from the dealership was not pulling across. This resulted in the collection being delayed by a week.

24 March 2026

Great service from Charlotte Barlow and her manager Gary - No pressure to buy Great trade in price Totally professional could not be happier!

24 March 2026

Charlotte Barlow at Vertu Exeter is very knowledgeable and enthusiastic about MINI. She is a joy to deal with, she helped me choose the right MONI for me and i am thrilled sith the whole experience.

24 March 2026

The whole process of buying a new Mini was made very simple and enjoyable

24 March 2026

5 * service from Charlotte B.

24 March 2026

With our nearest centre being Exeter, we had to travel more than an hour and were made to feel valued from the outset. My journey started back at the end of 2025 and Charlotte Barlow dealt with all my questions in a very professional manner.

23 March 2026

Excellent service from Richard.

23 March 2026

Firendly, no pressure, not trying to upsale all the time or pushing finance schemes. Good part exchange price very fare in the process. Charlotte the sales person worked hard for me as well as mini.

16 March 2026

Chrys is a great ambassador for the brand. From test drive to delivery, he was knowledgeable, friendly & professional; his comms were efficient and most importantly, he wasn't pushy! Cameron was i/c the handover which went very smoothly.

11 March 2026

Charlotte was lovely, very helpful and easy to engage with. She put me at ease and seemed genuinely excited for me and my wife during the process. I was glad to receive a recommendation from a friend about her.

11 March 2026

Charlotte Barlow was friendly, professional and helpful throughout the process I received all the support and information I needed when I needed it

09 March 2026

Excellent customer service particularly Charlotte and Gary who were very Informative and helpful

07 March 2026

Gary and Cameron were very friendly and informative throughout. Handover day was very well organised.

07 March 2026

It was a really smooth transition and all Our questions were answered.

04 March 2026

Excellent service and personal support particularly from Charlotte Barlow

13 May 2026

Confusion between the service desk staff about our car so I had an unnecessary trip into Exeter when the car was not ready to pickup

12 May 2026

All ok

12 May 2026

I was asked to bring the car in for 9.30am and that it would be seen within four hours. When I returned four hours later, the car had not moved from where I had left it. I had left the keys in a locker having registered the car into the machine.

12 May 2026

I got the impression you were treating the visit as a sales opportunity.

11 May 2026

I had a tyre replaced which took all afternoon.

08 May 2026

Nice car - takes a bit of getting to know !

08 May 2026

Excellent customer service from start to finish. Charlotte was just so incredibly helpful and nothing was too much for her. Whenever she was with other customers Chris and the team were there for myself and husband. Mini in Exeter are so fab.

06 May 2026

Everything was completed as anticipated

06 May 2026

Friendly staff, nice seating and coffee facilities.

05 May 2026

Service received was good issue with the rear camera identified it needed replacement and job done

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04 May 2026

From reporting the faults it was 8 weeks before I could get an appointment, which is terrible. I can only assume so many Mini's and BMWs are breaking down the workshop is overloaded. When I did get see Kiera was great and the work completed well.

04 May 2026

I am satisfied with the service

04 May 2026

Everything was managed well with good online check in etc. They did order the wrong mirror so kept my car for an extra day. It was delivered back to me but they had forgotten to wash it so I needed to go back the following day. Staff were polite

04 May 2026

Brilliant service department.

03 May 2026

Your staff were very responsive and understanding of my query and did everything to resolve the issue in a timely manner.

02 May 2026

Easy to do business with.

02 May 2026

Nice service

02 May 2026

Brilliant service

02 May 2026

Car had everything done as requested/ required Staff were pleasant

29 April 2026

After leaving the garage following the service I had to return as the low tyre pressure warning alarm came on.

28 April 2026

Keira did a great job looking after us; and Jermaine, and old friend from Ocean Torbay, popped over to see us. Amazing customer service all round.

28 April 2026

Very pleasant to deal with, nothing too much trouble.

27 April 2026

Really helpful people at Vertu Exeter.

27 April 2026

Keria is an absolute asset to Mini, she dealt with me with perfect manners even though I was cross about my car not being diagnosed earlier re brake issues in the Plymouth depot.

25 April 2026

Easy to book. Very helpful staff

22 April 2026

Simple job and done competently but slowly

21 April 2026

Helpful friendly staff

20 April 2026

Seamless service

18 April 2026

Took less time than I thought

14 April 2026

Excellent service as ever.

14 April 2026

I didn't receive a video of works or any notification of anything needed . So dropped it to 4 stars . Whilst I have a service plan I have no idea of costings of service or balance left on plan , it's a bit vague . My mini app doesn't seem to work

14 April 2026

Happy with the service I received

08 April 2026

Everything went to plan. Pleasantly surprised by offer to make service payment by instalments

05 April 2026

We were called to come and collect the car. My husband got dropped off (the person who dropped him off then left). Our car was unable to be moved off the ramp so I had to collect my husband which made me late for my evening appointment. There's more

05 April 2026

It would have been 5 stars but it was 2.5 hours for an MOT and a summer check up, so I was hanging around longer than originally advised.

04 April 2026

Great service and Charlotte Barlow was brilliant.

03 April 2026

The service was great and all the staff were very friendly

02 April 2026

Very helpful and knowledgeable staff

31 March 2026

Amazing customer service

30 March 2026

Excellent service and communication. Keira went the extra mile by bringing the car to front doors as we have young children and shopping to load into car.

30 March 2026

MOT took 3 hours whereas when I booked I was advised 2 hours

30 March 2026

No confirmation of service booking date /request for courtesy car. Wasn't informed that a cost would be incurred for said car is this a new policy ? No prior communication re cost Never paid for one in the past!

29 March 2026

Excellent service as usual. Unfortunately the call to say additional work required came late in the day.

28 March 2026

i was very happy with the service that i got

28 March 2026

I have been told by 2 members of your staff. I will be contacted with an update and have heard nothing in over a week!

26 March 2026

Very satisfied. The vehicle required a petrol tank sensor to be delivered and a spare vehicle was provided to get me back home.

25 March 2026

First time user of Vertu Exeter, was very impressed with how issue was handled and accommodation of my circumstances

24 March 2026

Staff friendly, informative, kept to agreed times.

23 March 2026

Harry Ward, Operational Degree apprentice saw me through the whole process, very efficient and helpful man.

21 March 2026

Friendly staff. My mini was serviced and MOT'd quickly which was shown on the video that was sent to me.

20 March 2026

Good/friendly/prompt service, kept informed regularly, tea/coffee/water available

19 March 2026

Have been trying to contact for a month now to discuss recent service and work advised. No one had replied to emails and no phone calls returned.

17 March 2026

Great service .. Everyone so friendly and helpful .. Extremely happy mini driver ??

16 March 2026

I paid for my car to be cleaned it looked like it had been given a wipe over with a cloth and I paid for two new wheel no way do the wheels look new won't be coming to you again!!

15 March 2026

The work was performed efficiently.

15 March 2026

Keira was very efficient and charming. When we phoned to book the MOT we were not advised it was due for a service.

14 March 2026

I booked my car in for service saying that I'd leave it there but then I said I'd wait for it and they did the service quickly for me.

11 March 2026

I had to wait about 20 minutes for a courtesy car even though it was requested when booking and confirmed the day before as I had to get to work. I was offered a complimentary clean and was disappointed to find that this hadn't been done

10 March 2026

My car was failed on its MOT for a faulty wiper blade. I cannot believe that I was not called about this to authorise a new wiper blade before it was failed. I am still waiting for a promised call from the customer care manager about this .

09 March 2026

I went with what I was told by the windscreen fitter was a camera software issue, but mini still charged me for the camera calibration. So bit disappointed with the service

09 March 2026

Good customer service.

09 March 2026

Everything ok

08 March 2026

Good setup

07 March 2026

The handover of our new car was an amazing experience. It is a lovely car.

05 March 2026

Staff all lovely, attentive and helpful. I do have 1 niggle however. I am not a fan of automatic sign in and out. I like to interact with people not machines.

05 March 2026

Kept me updated throughout, good seating area and free coffee etc.

03 March 2026

first class service by Charlotte Barlow and whole team

03 March 2026

But, having dropped the car at 08:30 for an MOT, I was called at about 15:30-16:00 to say they had done the vehicle check and found that all four tyres would fail and therefore had not done the MOT and couldn't replace the tyres that day.

02 March 2026

Good service provided by Kiera. Lift home provided and delivery of the car to home the following day as new tyres required.

02 March 2026

What should have been a simple puncture repair took 4 days with poor communication and no coordination. I was passed between teams, had to chase updates and no courtesy car was provided. I still need documents to complete my tyre insurance claim.

02 March 2026

Charlotte was absolutely AMAZING and made buying my Mini the easiest and happiest experience I could have asked for! Would recommend her to everyone

01 March 2026

I Rang ,booked in for MOT and service well in advance .Told no service required ,i was surprised but carried on with MOTbooking . MOT completed and contacted to confirm ,only to be advised a oil service and filter required . Very polite lady but :-

01 March 2026

Good but could have done with a car for the day

28 February 2026

Great communication and quality service as always

28 February 2026

1 star off for still missing the video from the vehicle visual inspection. This has happened every year for the last 5 years. I have to chase it each year, but this year, I've not heard back. Otherwise, excellent service all round. Happy customer

26 February 2026

Clean tidy site, easy parking and was seen to straight away by an experienced advisor who was super friendly and knowledgeable.

26 February 2026

Supposed to take 1 hr but took nearly 3 hrs ,booked apt for 2 pm supposed to take approx 1to 1.5 hrs

25 February 2026

Very pleased with our experience and we were looked after very well by all the vertu staff

25 February 2026

Courtesy and attention and care.

24 February 2026

My car had a long list of work to have done to it and everything has gone very smoothly. The staff, especially, Keira has gone out of their way to be helpful.

24 February 2026

The staff members were friendly and helpful, I had good service at the centre .

23 February 2026

Good service

21 February 2026

Polite staff. Informative. Excellent communication.

21 February 2026

Overall satisfied. However, there were significant gaps after asking questions about the report provided after 1st service. Left a voice mail (which was replied by AI) with no follow up. And an e mail sent to contact person at Exeter. No response

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Exeter.

Address

Matford Park Road, Marsh Barton, Exeter, EX2 8FD

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0344 234 7837

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map

Address

Matford Park Road, Marsh Barton, Exeter, EX2 8FD

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

0344 234 7837

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map