OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
120 ratings and 86 comments received in the last 90 days.
11 March 2026
Charlotte was lovely, very helpful and easy to engage with. She put me at ease and seemed genuinely excited for me and my wife during the process. I was glad to receive a recommendation from a friend about her.
11 March 2026
Charlotte Barlow was friendly, professional and helpful throughout the process I received all the support and information I needed when I needed it
09 March 2026
Excellent customer service particularly Charlotte and Gary who were very Informative and helpful
07 March 2026
Gary and Cameron were very friendly and informative throughout. Handover day was very well organised.
07 March 2026
It was a really smooth transition and all Our questions were answered.
04 March 2026
Excellent service and personal support particularly from Charlotte Barlow
18 February 2026
Great communication and extremely pro active in keeping updated during the sales process.
04 February 2026
There was a delay on the delivery date, Charlotte kept in constant contact and provided regular updates.
03 February 2026
Good communication. Lots of flexibility around pick up. Responsive to questions.
17 March 2026
Great service .. Everyone so friendly and helpful .. Extremely happy mini driver ??
16 March 2026
I paid for my car to be cleaned it looked like it had been given a wipe over with a cloth and I paid for two new wheel no way do the wheels look new won't be coming to you again!!
15 March 2026
The work was performed efficiently.
15 March 2026
Keira was very efficient and charming. When we phoned to book the MOT we were not advised it was due for a service.
14 March 2026
I booked my car in for service saying that I'd leave it there but then I said I'd wait for it and they did the service quickly for me.
11 March 2026
I had to wait about 20 minutes for a courtesy car even though it was requested when booking and confirmed the day before as I had to get to work. I was offered a complimentary clean and was disappointed to find that this hadn't been done
10 March 2026
My car was failed on its MOT for a faulty wiper blade. I cannot believe that I was not called about this to authorise a new wiper blade before it was failed. I am still waiting for a promised call from the customer care manager about this .
09 March 2026
I went with what I was told by the windscreen fitter was a camera software issue, but mini still charged me for the camera calibration. So bit disappointed with the service
09 March 2026
Good customer service.
09 March 2026
Everything ok
FIND Vertu Exeter.
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
16 March 2026
Chrys is a great ambassador for the brand. From test drive to delivery, he was knowledgeable, friendly & professional; his comms were efficient and most importantly, he wasn't pushy! Cameron was i/c the handover which went very smoothly.