OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
130 ratings and 83 comments received in the last 90 days.
19 June 2025
Charlotte Barlow was fantastic and made the whole process run smoothly
12 June 2025
The new car was handed over with sensor issues affecting almost everything! Initially it the permanent message that the tailgate was open meaning also that the rear camera wouldn't work. This should all have been checked and sorted before handover.
08 June 2025
very good customer care
26 May 2025
As above Charlotte Barlow made the whole experience a 5* one . Before I took early retirement I was a sales director for a property developer. If I was still working I would definitely poach her & get her to work for me . Her enthusiasm is contagious
17 May 2025
Luke Dampier-Bennett, sold me my Mini, Charlotte Barlow, did the handover and Neil Pritchard was there to wish me well when I collected my new Mini, all were exemplary with the process from start to finish, all done with integrity and professionalism
11 May 2025
Charlotte was fantastic, highly informative and helpful.
11 May 2025
Very professional sales person,( Richard Tyson) who answered all questions , from the first meeting too the handover of our Countryman.
06 May 2025
Excellent support from the staff, who are friendly, knowledgeable and make every effort to ensure the purchasing experience is stress free.
03 May 2025
Everyone was very helpful and friendly
28 June 2025
All staff were friendly
26 June 2025
All went smooth in regards to handover and sale itself. Super happy with the service experience I got from Mini Exeter
24 June 2025
As above
23 June 2025
Great lady in service department
22 June 2025
Because the nearest garage is 50 miles away and I would prefer it nearer, as it use to be. Communication was poor, disjointed. Some confusion over a recall action I was completely unaware of.
21 June 2025
Car had been ready for a couple of hours, but paperwork not done until came to pick up meaning extra delay
20 June 2025
I was given 100% care by the staff
19 June 2025
X
19 June 2025
David was super helpful and good to deal with. Courtesy car was excellent.
17 June 2025
I was pleased overall
22 June 2025
Having bought a land rover from vertu exeter i was pleased at the exemplary service from mini exeter, as opposed to land rover who were rubbish in all ways other than taking money