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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
217 ratings and 180 comments received in the last 90 days.
06 October 2026
Whole experience was nicely dealt with. No issues and completely happy
04 October 2026
Very helpful
03 October 2026
Charlotte was very thorough in explaining everything so we could decide what we wanted without being pushy and helped with all the IT side that I am not very good at always happy.
03 October 2026
I gave MINI 5 stars because Cameron made the whole experience easy, personal and pressure-free. He was friendly, helpful and went above and beyond. I'm delighted with my new MINI and highly recommend the service! ??????????
03 October 2026
Exceptional service given by Charlotte she has such a warm way with her brilliant experience all the way through
02 October 2026
All buying process electronic. No instant access to agreement or paper copies
02 October 2026
Communication with sales time was limited during the initial purchase and even worse after i had detected a fault with my brand new car within the first 24hours. The sales team promised updates via phone, or email, but i always had to initate contact
02 October 2026
Very helpful and efficient. A pleasant experience dealing with the staff.
01 October 2026
Charlotte Barlow made the whole experience of changing my a car a joy and understood it was a big decision for me. She is a real asset to the Exeter branch.
01 October 2026
Everyone was so friendly and helpful. We love minis and as soon as I spotted a mini convertible in the showroom I was smitten. Cameron helped to get the car to us before I went into hospital for surgery. We were so grateful
29 September 2026
Good service, lovely sales team at Vertu Exeter and a great fun experience.
29 September 2026
All questions were answered and we were kept in the loop when there were delays.
28 September 2026
It was easy to book a test drive at short notice. The handover ( on the staffs day off!) was great. Cameron made it special and the information he gave and technical support were helpful.
28 September 2026
We were very pleased with the service from Charlotte Barlow at Vertu Exeter. She was friendly and knowledgeable but not too pushy. She spent plenty of time explaining the car to us during handover.
28 September 2026
Cameron Fahy was very efficient and friendly.
27 September 2026
Everything ran like clockwork. Charlotte was so engaged, took care of every detail and made us feel valued.
27 September 2026
Cameron is lovely
27 September 2026
From the moment we entered the showroom we had a friendly staff, knowledgeable sales who made the entire process easy
26 September 2026
Overall, a high level of 'empathy' throughout the selecting and ultimately buying process. Cameron Fahy (Exeter) given his age, exhibited a high level of professionalism and knowledge of the product he was selling. Gary, the manager was helpful.
25 September 2026
Excellent service from start to finish. Charlotte kept me updated on delivery times etc and explained everything at handover time.
24 September 2026
Extremely happy with the whole process. From meeting Charlotte to collecting my new mini.
24 September 2026
Good communication with regular updates from placing the order through to delivery and handover of the mini. The Exeter team were very helpful and patient. Especially on the handover of the mini demonstrating the controls and answering questions.
17 September 2026
Great sales person, Charlotte who made the whole experience a pleasure
16 September 2026
Very straightforward, honest, transparent and smooth process. Charlotte was fabulous as she figured out what I wanted and how I work and ran with it.
13 September 2026
Always available, communicated and managed the process well.
11 September 2026
Despite poor service from Mini Finance Cameron (Fahay) was supportive, informative and helpful during the purchase of my Mini. Wish to thank the team for making an awful day (due to Mini Finance) brilliant ??
07 September 2026
Very helpful salesperson from when we first called at the showroom to the handover
04 September 2026
All aspects of the sales process were managed by Charlotte in a professional and knowledgeable manner but with humour which we appreciated. She worked hard to get me the best outcome on my P/X and Jill and I were very happy with the overall deal.
29 August 2026
Friendly, helpful and knowledgeable. Charlotte was excellent.
29 August 2026
Despite me changing my mind a few times the team at Vertu were very helpful and understanding
21 August 2026
Experience was excellent from the first conversation to completion and collection of the car. Both Cameron Fahy and Jermaine Crewes were fantastic!!! Delivery of car was easy, finance and paperwork was done online and also very easy.
19 August 2026
overall the experience was very good. I liked the Exeter branch staff. I've feedback that regular communication from the team is important, even if there are unexpected developments- I'd rather be informed. Many thanks
06 August 2026
Mix up over finance on collection
04 August 2026
Was treated with a lot of care and respect, no hard sell, answered every question with confidence and knowledge
04 August 2026
Very helpful and knowledgeable sales team
02 August 2026
Charlotte was efficient, professional and knowledgable. She kept me informed of the process. The handover was thorough and very helpful in setting up the new car ready for me to drive away.
01 August 2026
Excellent service throughout
31 July 2026
Mini Exeter really looked after me and made me feel like this was such a special moment in my life. I couldn't be happier and proud of my new car!
28 July 2026
We've bought 2Minis from Saleswoman Charlotte & would recommend her!
24 July 2026
Excellent sales service - beautiful mini
24 July 2026
Friendly, helpful staff throughout the entire dealership. Nothing was too much trouble.
21 July 2026
Very helpful sales team. Cameron especially. Always clear and helpful. Even tried to help me put some very awkward seat covers on!
21 July 2026
Very nice and helpful
19 July 2026
Was easy and was given drinks always and made comfortable and Charlotte always had time to chat through things
18 July 2026
At Vertu Exeter the staff & service was efficient, helpful and friendly from order to handover. I felt listened to and my needs met.
18 July 2026
Charlotte went above and beyond. She's a wonderful girl. Explained everything. I had her full attention.
06 October 2026
Car was repaired and checked over and staff very friendly and helpful. Only problem was i had to wait 19 days before car could even be looked at
05 October 2026
Kallum's service exemplary went above and beyond to ensure all took place smoothly. He said they should get some cushions when I said there weren't any and I couldn't sit for 3 hours in the chair which was made for longlegged people. Hope they do!
04 October 2026
Good communication, polite driver who collected and returned car, efficient updates, video and overall process.
03 October 2026
Was able to switch our other car appointment to get our Mini in as it was more urgent
02 October 2026
My car was booked in for a seasonal service and MOT but Kalum fiited in the major survey and saved me time and money. All the staff treated my dog very well while we waited.
30 September 2026
Did everything spot on ?? Ocean could take some tips from them.
29 September 2026
I love minis. This is our 4th. This was an utter impulse purchase and I love it! Cameron and the Brand Manager were so helpful and pleasant to deal with
28 September 2026
1. Called to add MOT to service day, but found it hadn't been scheduled. 2. No written detail of work completed (for S2 service nor for MOT advisories) has been provided, despite follow up.
27 September 2026
Inordinate waiting times at drop off/collection, welcome desk unmanned. Booking included warning light for sidelight failure, vehicle appears to have been MOTd before this was repaired from dvla site. Vehicle info not updated to record brake fluid
27 September 2026
Everything went well. We had a 'waiting' service which took three and a half hours but we were well looked after and supplied with drinks and comfy seating. Kelly kept us up to date with progress.
27 September 2026
I already did when you phoned me with the same survey.
27 September 2026
Because I was completely satisfied
26 September 2026
Hassle free experience
26 September 2026
Excellent collection of my car and for the end of my mobility contract.
26 September 2026
Simply put , i was satisfied !
25 September 2026
I had a quick check in with a very friendly young man and had a sit and wait appointment. My car was ready by late morning
25 September 2026
Checked in to reception on arrival and was asked to take a seat; sat there for over 30 mins and noticed other people coming in after me getting seen within a short time. Had to check with reception-some misunderstanding-she thought i'd been seen.
25 September 2026
Efficient service
24 September 2026
Great assistance, so efficient and fabulously looked after by Kallum and team at very short notice was squeezed in and work completed very swiftly - excellent!
24 September 2026
Very helpful
24 September 2026
Efficient friendly service
24 September 2026
The sales lady Charlotte was great help.
24 September 2026
Kallum really helpful
24 September 2026
Service by Gary and Cameron Fahey exceptional and tried their best to make the experience special. Sadly they were let down by Mini Finance. That does not take away my rating for Cameron and Team at Exeter
24 September 2026
Everything that was required was implemented.
23 September 2026
The actual service was well executed however my original 10.30 am appointment was revised without first discussing too 8.30 am.
22 September 2026
I was a bit concerned ref Tyre check. Not sure the technician knew what correct pressures should be
21 September 2026
All the staff I came into contact with were personable and knowledgeable.. I felt confident in leaving my mini with them.
21 September 2026
I had arranged a loan car from you but none was available for me!! A major error. The staff I had contact with were excellent and helpful. The lounge area was comfortable and relaxing, except that I didn't expect to spend 3 1/2 hours there.
21 September 2026
Very professional and efficient. Enjoyed having car washed as a part of MOT
21 September 2026
Efficient
21 September 2026
Staff were pleasant and kept me informed and automatic log in worked well. Some wait for check out but not serious.
19 September 2026
Kalum was friendly and very helpful when we arrived, kept us updated with progress.
19 September 2026
Everything was set up and delivered exactly
19 September 2026
Professional, helpful, friendly and interested staff. Bus pass into Exeter to spend time whilst service was being undertaken was a nice touch. Car was returned washed and Jacob was very helpful in going through the service details and payment.
19 September 2026
I would normally give a 5-star review but, on this occasion, I cannot. I was annoyed and frustrated by the last-minute cancellation of my initial service booking due to the loan cars having been sold.
19 September 2026
Mallin was polite and respectful. He was very helpful.
19 September 2026
Quickly attended to additional service item prior to early collection time.
12 September 2026
Various problems arose but they were all dealt with by the team quickly
09 September 2026
Previous info supplied to vertu seemed have been misunderstood. Job relating to brakes was carried out flawlessly but knowing 2 tyres had been identified as being defective vertu hadn't get access to any!! nobody rang as promised to tell car staying
08 September 2026
This was a recall and I asked if an estimate could be given for a replacement bonnet while the car was with you. However this was not done and I was told when I picked my vehicle up that I would have to bring it in again.
08 September 2026
Excellent service- no probkens
06 September 2026
Very good customer service
04 September 2026
Your salesperson Charlotte was very helpful from the beginning and helped me decide on the correct car for me
04 September 2026
Allen and Cameron should be how Vertu manage their customer service they we superb throughout
02 September 2026
In an age where customer service seems to be a 'forgotten art', Kallum went above and beyond to make this a positive experience. Whilst there was a small confusion regarding the booking, this was swiftly resolved and everything fitted as planned.
02 September 2026
We purchased a fantastic mini cooper and Charlotte the salesgirl,was exceptional throught out our sale experience,She welcomed us with a smile and talked us through everything that was needed to know about our car ,such a lovely talented salesgirl
02 September 2026
Everyone was very friendly and welcoming
01 September 2026
Being an older customer who gets easily confused, I received the excellent respect and help in getting my MOT sorted out. Callum the technician/contact was excellent and kept me updated and the delivery driver was also most courteous and helpful
01 September 2026
Everyone did their job well
31 August 2026
Well organised and good communication
31 August 2026
From booking to return quite seamless
31 August 2026
Very helpful staff and feedback.
30 August 2026
Great facilities with professional, helpful and friendly staff.
30 August 2026
Kallum was very pleasant and knowledgeable. My car was well looked after and the feedback delivered through both Kallum and the video was very informative.
30 August 2026
Efficient and effective service. Staff were friendly and helpful, generally a welcoming atmosphere
29 August 2026
Very professional
29 August 2026
Went out of way to get tyres
28 August 2026
Happy with service given - staff were helpful
28 August 2026
Charlotte Barlow was brilliant. Extremely attentive and very knowledgeable
28 August 2026
Excellent attention
27 August 2026
Brilliant support provided with easy completion of transaction. I love seeing Charlotte to get my mini's. She is so good at her job.
27 August 2026
Excellent service
27 August 2026
I didnt actually take my car in for its MOT and service, my son did, but he was really pleased with the service as he actually stayed and worked in oneof the pods supplied at the Mini premises, saved alot of coming and going. First class.
26 August 2026
Callum was very helpful and informative
26 August 2026
Easy to book a convenient time. Good communication on the day - well done, Allen.
23 August 2026
Paid for a service pack when bought the car initially for peace of mind. Service undertaken as per purchase, asked for it to be done within a certain time frame and it was. Easy to book car in on arrival.
22 August 2026
Very friendly and helpful service, and I was very happy to wait in the comfortable air conditioned waiting area, especially as it was 30 degrees outside. I was advised about the severity or not of the MOT advisories. No certificate provided though.
22 August 2026
Quick reaction to my request for help, good comms before & on the day
21 August 2026
Excellent customer service throughout visit
20 August 2026
Mini also know how to fix my car and are very professional.
19 August 2026
The staff were really friendly, helpful and polite. I was disappointed that it took so long for my MOT. On telephone booking for a 9.30am drop-off, it wasnt explained that this would happen otherwise i would have booked to wait.
18 August 2026
The car was ready when i was told it would be ready. Very efficient and friendly staff. Car was very clean. All round good job!
18 August 2026
My car ended up being with you all day. The Valeter had gone home so Allen ended up cleaning my car himself. Unfortunately the workshop hadn't done something with the computer so the computer was still telling me my breaks needed doing.
17 August 2026
Excellent. Allen and the team were amazing.
17 August 2026
Slightly disappointed this time, the traffic data had suddenly stopped working Mini Connected advised I bring car to you and that they could be contacted if required. I was told on collection it was ok but driving home was clearly still not working.
16 August 2026
Kept me well informed. Fast and friendly service.
16 August 2026
All the staff that I spoke to were very helpful and understanding ,took the trouble to explain what was happening.
16 August 2026
Efficient and no scary bill
16 August 2026
Easy booking and good communication. Good customer service
15 August 2026
Easy
15 August 2026
Thorough and comprehensive. Good communication . Helpful staff.
13 August 2026
Book in on time a great welcome from reception the young lad6 was very help ful. Also Kate on the service desk also very nice to talk to and help ful.
13 August 2026
Excellent service and staff. Staff are well presented, friendly and welcoming. No waiting around to be greeted. I appreciated being met afterwards for invoice and payment. Also nice to be escorted to my car rather than having to scan the car park
12 August 2026
The information and service I get is very good.
11 August 2026
Kelly was very efficient and friendly and made sure my car was ready early for me and whole process straightforward Also the lady on reception helped with the self sevice check in which was great
11 August 2026
Friendly, helpful staff and a nice, relaxing environment
10 August 2026
Kallum was fantastic, very professional & polite. Excellent service
10 August 2026
Very efficient and polite.
10 August 2026
Kallum was very helpful and no problem with him. However I was overcharged by £100. I have emailed the garage twice and it has not been resolved yet.
10 August 2026
It took three times to get my car serviced and the third time Kelly and Sean were absolutely brilliant as was Charlie who managed to secure an electric MINI as a loan car. Four stars not five because it shouldn't have needed three gos is it goes
10 August 2026
It was a good experience. I didn't feel rushed or pushed into buying at all . No hard selling from Charlotte . You need a few more Charlottes in your company .
09 August 2026
Horns failed so rang roadside assistance as app said driving the car illegal. The call handler was reluctant but eventually a guy arrived, couldn't fix it and so made a 'referral appointment' which would get priority. It didn't, not expected either
09 August 2026
Great service from the team
09 August 2026
delay taking my car in to service so wasn't ready by the end of day. needed some extra work and again delay getting started so wasn't ready to collect the next day. They were very helpful giving me a lift to an appointment, day 3 then to pick up car.
09 August 2026
It would have been 5 *but the MOT and brake fluid change was estimated to take two hours. On the day it took four hours. It mattered as I was waiting in reception for it.
08 August 2026
Excellent service, Jacob was very helpful and considerate. I have a bad back at the moment and wasn't looking forward to a bus ride into town, so to be able to work in one of the pods for a bit was really helpful.
08 August 2026
I was disappointed at the level of customer care, having being forgotten about for 30 mins when I went to pick up my car following a service.
07 August 2026
Friendly staff. Comfortable seating. Coffee machine much appreciated.
06 August 2026
Very efficient
06 August 2026
MOT done on the day at short notice
05 August 2026
Easy drop off and check in. Service completed within expected time window. Car had been valeted and used convenient self check out.
05 August 2026
Kallum was absolutely amazing, so professional and understanding. A credit to your team!
05 August 2026
Good communication and update. Car in for 3 days, valet not completed on pickup.
05 August 2026
Even though we had booked a service weeks in advance stating specifically that it was a
04 August 2026
The person who helped me throughout the day (Kallum) was extremely helpful and friendly.
02 August 2026
Everything done that was expected
01 August 2026
Excellent customer service and adjusted well to help me
31 July 2026
nothing seemed too much trouble
31 July 2026
Like the option of dropping and picking up from work. Payment plan and the guy who explained what needs doing was helpful. Havent received my copy of mot and service which i still need? The guy said he would email instead of print?.
30 July 2026
My wife and I have had 6 various Minis over a period of years all were purchased and maintained by Westerly and Vertu. The standard of professional and polite attention to our needs over the years has always been exceptional
29 July 2026
Having read the papers, I still don't know if the brake fluid was changed as the 5th year service plan required. This is included in the 5 year service plan I paid for with the car. Was it changed?
29 July 2026
The workshop didn't follow the booking instructions
29 July 2026
Very pleased with work carried out
28 July 2026
All good and I was given a regular update
26 July 2026
Welcome lady was efficient and welcoming. Once someone took ownership of my service/updates was he was helpful.
24 July 2026
Very attentive and personable
24 July 2026
I waited for my Mini healthcheck for 2.5 hours, asked at reception, to be told my keys had been put in the wrong place and the car hadn't been started! I had also asked that my cable be checked as the connector gets hot when charging - no feedback!
23 July 2026
I had to return the car after the service owing to an issue with the red service icon and oil top up messages coming up
22 July 2026
Great customer service team at the garage
22 July 2026
The parts were not ordered for my original booking for which i'd taken the day off work and only advised at 3.30pm that day having dropped it off at 08.30, second appointment cancelled by mini so vehicle collected next week but still repairs ran over
22 July 2026
They have always been very helpful and responded quickly to the problem we had discovered
22 July 2026
Great service.
22 July 2026
Because happy with the people who are dealing with me , all very helpful and polite
21 July 2026
Superb customer service. Everything was really clear. As it was an insurance claim, the staff at Mini Vertu Exeter took care of everything, even sorting the hire car. The damage repair was seamless so I couldn't even tell there had been an issue.
19 July 2026
Front desk good and video report useful. Vehicle returned promptly. Some driver settings altered after system update
18 July 2026
Wonderful engagement from everybody encountered. First class staff in every department.
17 July 2026
Pleasant customer service team. Kept informed of car's progress. Love the complimentary coffee and biscuits! Valet clean top notch.
15 July 2026
Superb environment and well looked after. Jacob was v helpful.
14 July 2026
Great service all round
14 July 2026
Because
14 July 2026
There is insufficient space to fully give an answer. The only thing I can say is that if it wasnt for your excellent assistant service manager "Tom Martin", I would have marked this section down to "one star"
13 July 2026
Professional service. Friendly staff.
FIND Vertu Exeter.
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
Address
- Matford Park Road, Marsh Barton, Exeter, EX2 8FD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0344 234 7837
Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth
06 October 2026
The only reason I gave five is that we asked for mats for the car cause the car arrived on 30th of September only gave us two mats in the front. If they've given us all the mats then I would've given you a five.