OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
138 ratings and 89 comments received in the last 90 days.
11 May 2025
Very professional sales person,( Richard Tyson) who answered all questions , from the first meeting too the handover of our Countryman.
06 May 2025
Excellent support from the staff, who are friendly, knowledgeable and make every effort to ensure the purchasing experience is stress free.
03 May 2025
Everyone was very helpful and friendly
02 May 2025
Kept updated Notified when arrived and when I could drive away in my purchase Everything done for you
01 May 2025
Considering I couldn't get to Barnstaple it was the customer service that sold this car. I think 3 times I was able to test drive the car putting himself out at weekend etc. could not have asked for more
30 April 2025
Good communications
30 April 2025
As above
27 April 2025
Charlotte was very helpful and explained everything clearly.
26 April 2025
Happy
12 May 2025
The actual service was ok, nothing to shout about as so little required attention other than the mot
11 May 2025
Experience from start to finish was as expected.
08 May 2025
Because of getting in touch with service !!
08 May 2025
I was made comfortable & was able to help myself to refreshments whilst my car went in for a recall. Also was offered a free wash & wax for my car.
07 May 2025
Not friendly staff, and I still have a message on my Mini stating that I need a technician, so it appears that the error message has not been cleared off and appears on my screen still!! Maybe someone from mini can clear this off ..
07 May 2025
Both women were friendly and helpful
06 May 2025
The video sent by the mechanic was of very poor quality . I could not hear nor understand a word he said therefore the video explaining my service was pointless
05 May 2025
Because my mini was serviced by excellent care. I was inform by video explaining how my car was . Even wash my car inside and out . It's brilliant service thru out.
05 May 2025
Completed work as promised and returned a nice clean car.
04 May 2025
Good service
11 May 2025
Charlotte was fantastic, highly informative and helpful.